OEM Account Manager, Service

🕒 April 8

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $117k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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CDK Global

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

☁️ SaaS

🤖 Artificial Intelligence

Automotive • SaaS • Artificial Intelligence

CDK Global is a leading provider of dealership software solutions serving nearly 15,000 dealer locations across the globe. The company empowers automotive and heavy truck dealers with advanced tools and technology to enhance both sales and service operations. With over 50 years of experience, CDK Global offers a comprehensive suite of products including Dealer Management Systems, Customer Relationship Management software, Digital Retail solutions, and Finance & Insurance tools. The company focuses on creating seamless and integrated solutions to improve trust, streamline operations, and boost profits for its clients in the automotive and heavy truck sectors. CDK Global also emphasizes the utilization of artificial intelligence to transform the automotive retail experience by offering insights and intelligence through its unified solution portal.

📋 Description

• Manage business relationship and program service delivery tied to the agreed upon statement of work • Organize and run quarterly business updates, weekly program update meetings, and other ad hoc functional client facing engagements • Collaborate with client on program financial modeling, project-based projections, and monthly/annual financial deliverables • Facilitate presentment, communication, and approval of OEM program invoices • Serve as escalation point as needed to help resolve large range of program related inquiries tied to enrollments, data, reporting, billing, invoicing, product, systems, legal, and contracting • Helps in the negotiation of project resources, deliverables and cost • Identifies new OEM business opportunities and works closely with sales, customer success, and product teams to expand account penetration, increase tool engagement, and accelerate revenue growth • In partnership with finance teams compile forecasting, planning, modeling, invoice presentations, etc. • Interface with client and internal contract teams as needed for buy-sells, conversions, terminations, and related internal change administration • Works with internal teams to develop, implement and maintain processes and program service levels • Supports the field organization in ensuring resolution of issues requiring support from cross-functional operational or technical teams • Manage contract renewals for assigned programs • Assists with OEM Guidebooks for Field Sales • Partner with product & technology teams for new feature development and prioritization and defect fixes • Manage new SOW and CR development, internal approvals, and execution • Ensure CDK compliance with client technical requirements • Collaborate with product owners and functional teams for installation and ongoing support as new features released • Serve as program expert to support internal teams with successful pilots, launches, pricing, dealer adoption and communication, implementations, and ongoing support • Provides program dashboards that provide quick, clear visibility of program status and performance

🎯 Requirements

• 5+ years external automotive client relationship management • Experience working with Auto Manufacturer dealer retail programs • 5-10 years software project, program, and/or engagement management • Expert in automotive retail solutions and workflows • Hands on ability to navigate complex business environments to resolve customer requests and requirements • Strong communication, presentation, and organization skills • Excellent analytical skills including the ability to model scenarios and manage to financial • Demonstrated ability to coordinate cross-functional engagement for complex client program success while continuously driving improvement and seeking to reduce complexity • Ability to anticipate and adapt to changing conditions, risks and opportunities • Travel for in-person client meetings, team meetings and other ad-hoc requests • Knowledgeable on CDK applications (Preferred) • PMP or other industry certification a plus • Bachelor’s or equivalent experience.

🏖️ Benefits

• Medical, dental, and vision benefits • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement