Field Service Engineering Specialist

🔥 52 minutes ago

🇳🇿 New Zealand – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 Field Service Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ciena

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1985

📡 Telecommunications

🔧 Hardware

💰 Series C on 1995-12

Telecommunications • Hardware • Networking

Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.

📋 Description

• Deliver network transformation solutions by analyzing customer networks, identifying Ciena and third-party solutions, and planning integration and conversion requirements • Engineer Ciena network system solutions for regional customers across Ciena products and applications • Design, install, and test network topologies for Internet and data transport channels • Implement channel adds, node insertions, traffic migrations, hardware and software upgrades, and network management installations and upgrades on in-service customer networks without unplanned service disruption • Plan, develop, and execute customer network modernization through custom methods of procedure, including customer reviews, dry-runs, field execution guidance, and network stability validation • Deliver Detailed Network Design engineering documentation • Oversee partner personnel contributing to engineering packages • Produce as-built documentation from redlines when purchased • Perform network audits and diagnostics • Develop packet networking provisioning documentation • Design and test bespoke templates and scripts • Consult on network design, reconfiguration methodology, and implementation • Partner with Sales Account teams and PLM on proposal activities to identify Services revenue opportunities

🎯 Requirements

• Bachelor’s Degree in Computer Science or Electrical Engineering, or equivalent experience required • 8–10+ years of telecommunications/industry experience in Sales Engineering or Product Management preferred • Critical thinking and analysis applied to multi-dimensional problems • Broad knowledge across Ciena’s product portfolio and customer requirements and standards • Customer partnership and technical advocacy skills • Written, presentation, and verbal communication skills • Analytical and problem-solving skills in a fast-paced, multi-task environment • Master’s Degree preferred • Fundamental understanding of supporting complex, next-generation telecommunications networks • Ability to handle stressful maintenance-window situations and solve complex technical issues under time constraints • Record of executing procedures on customer networks without unplanned traffic disruption • Design-level problem solving and translating findings to Engineering • Independent judgment in developing methods, techniques, and evaluation criteria • Ability to assess complex situations, make timely and accurate independent decisions, and execute them

🏖️ Benefits

• Flexible work environment • Commitment to employee growth, well-being, and belonging • Diversity and inclusion workplace commitment • Equal opportunity employment • Accommodation measures for applicants with disabilities