Field Service Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇳🇿 New Zealand – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Danaher Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Danaher Corporation is a leading global life sciences and diagnostics innovator that develops and supplies instruments, technologies, software, and services to accelerate scientific research, biotechnology development, and clinical diagnostics. The company operates through businesses focused on biotechnology tools, diagnostics platforms, and life sciences products, leveraging the Danaher Business System and an acquisition-driven strategy to scale technologies and support customers across academia, pharmaceutical and biotech companies, and clinical laboratories.

📋 Description

• Provide daily service support to the existing customer base in New Zealand and assist in the rest of Australia when required • Support sales growth, service growth, and customer satisfaction • Proactively manage customer interactions to achieve exceptional satisfaction, first-time fixes, increased instrument throughput, and decreased downtime • Close service calls accurately and manage escalations according to established procedures • Manage re-certifications for ISO audits and maintain high audit standards • Meet and exceed individual revenue goals, including growing Field Service Maintenance Agreements • Generate new equipment leads for the sales team • Manage personal expenses and maintain accurate car boot stock inventory • Drive continuous improvement, daily management, and monthly KPIs • Identify opportunities to offer additional services, reagents, consumables, and new equipment leads • Partner with the sales team to support business growth

🎯 Requirements

• Degree or equivalent in Biomedical / Electrical Engineering • At least 5 years of prior field service experience in related field is preferred • Desirable knowledge of Flow Cytometry, Liquid Handlers and Centrifugation • Strong deductive reasoning and problem-solving skills • Strong interpersonal and communication skills • Highly computer literate, especially in Microsoft Office product range • Understanding of customer perception and associated business impacts • Commercial capability to resolve customer issues rapidly • Ability to manage call escalations, identify, own, and track account issues according to call escalation procedure

🏖️ Benefits

• Comprehensive, competitive benefit programs • Health care program • Paid time off • Flexible, remote working arrangements for eligible roles • Remote work arrangement allowing work from home