Global Process Owner – Sales and Operations Planning

🕒 February 3

🇺🇸 United States – Remote

💵 $169.4k - $240k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

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Ciena

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1985

📡 Telecommunications

🔧 Hardware

💰 Series C on 1995-12

Telecommunications • Hardware • Networking

Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.

📋 Description

• Design, govern, and continuously improve the end-to-end S&OP process across the enterprise • Ensure alignment between demand forecasting, supply planning, and operational execution • Define, standardize, and own the 'To-Be' global S&OP process • Establish clear process governance, roles, responsibilities, and decision-making rights • Monitor and report on process performance, driving accountability and transparency • Serve as the business lead for the implementation and optimization of planning technologies • Identify opportunities to inject automation and AI/Machine Learning into the S&OP workflow • Develop and manage a continuous improvement roadmap for the S&OP process maturity • Collaborate with and influence stakeholders across all regions and functions • Act as the ultimate Subject Matter Expert for the Forecast to Build process • Facilitate change and partner with the ETO Change Management team to develop training and support materials

🎯 Requirements

• 10+ years of progressive experience in Supply Chain, Operations, or Planning roles • 7 + years focused on designing, implementing, and running formal S&OP processes on a global scale • Proven experience as a Global Process Owner or Business Process Owner for a major end-to-end business process • Deep expertise in Advanced Planning Systems (e.g., Kinaxis, SAP IBP, Anaplan, Oracle) and their integration within a complex ERP landscape • Demonstrated ability to influence and partner with senior-level executives and leaders across multiple functional domains (Sales, Finance, Operations) • Bachelor’s degree in Supply Chain Management, Engineering, Business Administration, or a related field • Preferred: Experience with AI/ML applications in forecasting, inventory optimization, or supply chain risk modeling • Preferable: MBA or Master’s degree in a relevant field • Preferable: Certifications such as CPIM or CSCP

🏖️ Benefits

• medical, dental, and vision plans • participation in 401(K) (USA) & DCPP (Canada) with company matching • Employee Stock Purchase Program (ESPP) • Employee Assistance Program (EAP) • company-paid holidays • paid sick leave • vacation time