Service Delivery Manager

🕒 May 22

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 54%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Ciena

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1985

📡 Telecommunications

🔧 Hardware

💰 Series C on 1995-12

Telecommunications • Hardware • Networking

Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.

📋 Description

• Own end-to-end service delivery alignment between customer expectations and internal delivery capabilities • Coordinate scope definition, planning, execution tracking, and cross-functional resource engagement • Drive delivery execution within agreed scope while managing risk, cost awareness, and efficiency • Communicate delivery status, risks, and dependencies to customers and internal stakeholders • Contribute delivery and technical input during presales discussions to validate feasibility and delivery approach • Bridge engineering teams, delivery stakeholders, and customer-facing functions to ensure solution deliverability • Apply network engineering background to challenge and shape proposed technical solutions

🎯 Requirements

• 5+ years of total professional experience • Prior experience in service delivery, project management, or service coordination roles • Previous hands-on experience as a network engineer • Experience with network lifecycle activities including design, deployment, migration, and validation • Background in optical transport and networking environments such as DWDM and Layer 0/Layer 1 technologies • Experience interacting with customers, cross-functional delivery teams, and engineering resources • Ability to operate with delivery ownership in early-stage engagements where structure may be evolving • Capacity to balance technical discussions, delivery planning, and commercial considerations • Ability to work autonomously in a remote environment with accountability for outcomes • Experience collaborating across time zones and multicultural teams • Exposure to RFx response contributions from a service delivery perspective • Experience providing delivery input to presales proposals • Background supporting smaller-scale engagements with limited technical execution involvement

🏖️ Benefits

• Flexible work environment • Individual growth opportunities • Well-being support • Belonging-focused culture • Diversity and inclusion commitment • Disability and protected veteran equal opportunity protections • Workplace accommodation measures available