Program Manager

🕒 April 30

🐎 Kentucky – Remote

🐎 Kentucky – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare Insurance • Pharmaceuticals • Logistics

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Ensure program is operating according to contractual obligation by providing day-to-day guidance to team members, monitoring compliance to program policies and procedures and turn-around times, and ensuring adherence to quality expectations. • Develop and leverage incentive plans and engagement activities to drive performance and morale on the team. • Managing the program team members to ensure successful delivery of services. • Develop daily work schedules and monitor attendance, PTO, etc. • Monitor individual productivity and address any performance concerns with coaching and/or other actions. • Ensure team compliance including training completion, adherence to policies, and privacy incident reporting. • Conduct both formal and informal feedback discussions with associates to include yearly performance reviews and regular one-on-one discussions. to ensure appropriate coaching and support. • Quality Management (addressing critically missed elements/low scoring calls, call and case review 3 monthly). • Risk and compliance Management (training completion and adherence to CAPA/privacy incident reporting). • Drive program performance by establishing performance metrics & goals; provide ongoing coaching and feedback to reinforce and address performance. • Assess team members for potential, strengths and development needs and conduct career development discussions to grow the talent pipeline. • Analyze quality and performance reports for trends, make process improvements, provide coaching or retraining where needed. • Drive onboarding process for the team by monitoring staffing levels, posting roles, interviewing and selecting talent for the team. • Translate and oversee organizational strategies for assigned goals. • Design training for team; seek ways to improve training/onboarding process; develop tools & resources; identify mentors for new hires; Investigate and partner with HR in the resolution of associate issues. • Proactively identifying program issues & making recommendations on potential solutions. • May participate on client conference calls, attend client meetings, or quarterly business reviews. • Analyze quality, performance or other program reports for trends, make process improvements, and provide coaching where needed. • May collaborate across various groups (i.e. IT, PMO, NBD) on program projects, new service line implementations, database updates, UAT. • Manage & administer program policies & procedures. • Disseminate information to the team through various channels: hold regular team meetings, draft written correspondence, etc. • Collaborate with Compliance team on program audits, address audits findings and implement corrective action. • May require periodic travel to sites or client related meetings.

🎯 Requirements

• Requires broad training in fields such as business or healthcare administration, accountancy, sales, marketing, computer sciences, social work or other vocations generally obtained through completion of a four year bachelor's degree program or clinical studies such as nursing, pharmacy and other clinical roles. • Normally requires a minimum of three (3) + years of progressively related responsibility. • General knowledge of reimbursement and patient assistance programs • Database elements and functionality; operational policies and processes, particularly distribution processes / interfaces is preferred. • Ability to evaluate issues, make decisions and recommend possible solutions. • Strong interpersonal and presentation skills. • Strong organizational skills; attention to detail. • Ability to communicate effectively both orally and in writing. • Proficient in Microsoft Office (Excel, Outlook, Word, PowerPoint). • The ability to manage multiple tasks along a parallel process. • General understanding of health care payer research, healthcare policy and payer landscape preferred. • Ability to resolve associate issues effectively and efficiently. • Ability to identify issues and knows when to escalate.

🏖️ Benefits

• medical, dental, and vision care • backup dependent care • adoption assistance • infertility coverage • family building support • behavioral health solutions • paid parental leave • paid caregiver leave • training programs • professional development resources • mentorship programs • employee resource groups • volunteer activities