Customer Engagement Director

Job not on LinkedIn

🔥 17 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $117k - $160k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Cengage Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📚 Education

🛍️ eCommerce

☁️ SaaS

💰 Private Equity Round on 2023-06

Education • eCommerce • SaaS

Cengage Group is a global education technology company dedicated to enhancing learning experiences. With over 100 years of service, Cengage provides affordable and high-quality digital products and services that help learners become job-ready. Their offerings support various educational goals, including reskilling, upskilling, degree attainment, and language learning, ensuring access to quality education for individuals of all backgrounds and abilities.

📋 Description

• The Customer Engagement Director is a leadership role responsible for accelerating enterprise growth, and executive market engagement across North America Higher Education (NA HED). • This role drives high-value institutional engagement strategies that strengthen competitive positioning, increase pipeline velocity, and accelerate revenue growth across priority accounts. • Partner closely with Sales, Marketing, Product, Customer Success, Revenue Operations, and executive leadership to influence enterprise account strategy, accelerate market penetration, and improve organizational alignment around strategic growth priorities.

🎯 Requirements

• 10+ years of experience in enterprise sales strategy, strategic partnerships, business development, go-to-market leadership, consulting, or related commercial leadership roles within sophisticated B2B environments • Experience influencing executive-level enterprise buying decisions and developing strategic institutional engagements • Shown success operating across matrixed organizations to drive enterprise growth initiatives and commercial alignment • Strong executive presence with the ability to engage credibly with C-suite leaders, institutional collaborators, and senior internal executives • Proven track record to connect central initiatives to measurable business and revenue outcomes • Strong analytical and commercial competence with experience using data, market intelligence, and customer insights to influence strategy • Experience in Higher Education, EdTech, SaaS, enterprise technology, or complex consultative sales environments strongly preferred • Proficiency with Salesforce, Power BI/Tableau, Excel, and enterprise sales intelligence tools • Exceptional communication, relationship management, and cross-functional leadership capabilities.

🏖️ Benefits

• Comprehensive and rewarding Total Rewards package