Consumer Engagement Representative

Job not on LinkedIn

🔥 2 hours ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $40k - $52.3k / year

⏰ Full Time

🟢 Junior

✨ Representative

🚫👨‍🎓 No degree required

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CenterWell Senior Primary Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

CenterWell Senior Primary Care is a healthcare provider focused on delivering personalized primary care to senior citizens. The company emphasizes a comprehensive and holistic approach to healthcare, addressing the physical, social, and emotional needs of older adults. As part of its service offerings, CenterWell includes home health services and pharmacy support to complement its senior primary care. The organization is committed to offering stability, inclusive benefits, and career growth opportunities for its employees while maintaining a culture of mutual respect and mindfulness. CenterWell is a brand under the larger healthcare entity, Humana.

📋 Description

• Be the expert in mail-order pharmacy benefits, including medication delivery timelines, refill processes, and savings potential. • Use motivational education techniques to guide and inform members during live calls. • Assess customer needs and offer personalized solutions that prioritize ease, care, and health benefit alignment. • Navigate systems to identify appropriate enrollment opportunities and execute required steps with accuracy. • Follow scripting protocols while maintaining a natural, member-centered conversation style. • Partner with supervisors and QA team to improve call quality and meet conversion goals. • Support special campaigns or seasonal initiatives, such as the Annual Enrollment Period (AEP). • Maintain confidentiality, professionalism, and empathy in all interactions, especially when handling sensitive health or medication concerns.

🎯 Requirements

• High school diploma or equivalent required • 1+ year experience in customer service, consumer engagement, pharmacy benefit, healthcare or related operational roles. • Work in a structured, metric-driven environment with daily, weekly, and monthly performance goals. • Comfortable navigating multiple systems and documentation tools simultaneously, and reporting insights to leadership staff. • Commitment to protecting member privacy and complying with all regulatory guidelines. • Must be passionate about contributing to an organization focused on improving consumer experiences.

🏖️ Benefits

• medical, dental and vision benefits • 401(k) retirement savings plan • time off (including paid time off, company and personal holidays, paid parental and caregiver leave) • short-term and long-term disability • life insurance • many other opportunities