Legal Intake & Client Acquisition Specialist

🔥 0 minutes ago

🌐 Mexico, Colombia, +4 more countries – Remote

🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇪🇨 Ecuador – Remote 🇭🇳 Honduras – Remote 🇬🇹 Guatemala – Remote 🇳🇮 Nicaragua – Remote

💵 $8 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Attorney / Lawyer

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CEO LAWYER

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- employees

⚖️ Legal

👥 B2C

Legal • B2C

CEO LAWYER is a U. S. -based personal injury law firm that provides nationwide, contingency-fee legal representation to people injured in car, truck, motorcycle, rideshare, slip-and-fall, workplace, medical malpractice, defective product, and wrongful-death cases. The firm offers 24/7 free case evaluations, multiple state offices, and emphasizes client communication, medical coordination, and maximizing settlements for injured individuals. CEO LAWYER publishes resources and FAQs for prospective clients, advances case costs, and focuses on client-centered advocacy to secure compensation.

📋 Description

• Manage high-value inbound and outbound leads from initial contact through signed representation • Conduct detailed consultations to understand prospective clients' situations and identify potential case opportunities • Build trust and communicate the value of working with the firm • Convert qualified prospects into signed clients • Handle objections related to representation, fees, timing, competing firms, and hesitation • Follow up with undecided or unresponsive leads • Identify opportunities overlooked during the initial intake process • Gather accurate information about accidents, injuries, medical treatment, insurance coverage, liability, and other case details • Recognize red flags and determine when escalation or attorney review is needed • Maintain detailed and accurate intake documentation • Ensure qualified cases transition smoothly to the appropriate legal team • Deliver an excellent client experience from the first interaction • Own metrics including lead-to-client conversion rate, signed cases, response time, follow-up activity, contact rate, lead recovery, intake quality and accuracy, and client experience • Help grow the Personal Injury law firm through client acquisition

🎯 Requirements

• 3+ years of experience in legal intake, client acquisition, high-volume sales, or a similar conversion-focused environment • Strong preference for experience within Personal Injury law firms • Proven experience converting leads or prospective clients into signed cases/customers • Strong understanding of the Personal Injury intake process and client journey • Excellent sales instincts and ability to confidently ask for the client's business • Strong objection-handling and negotiation skills • Exceptional verbal communication and active listening skills • Ability to communicate with empathy while maintaining control of the conversation • Experience working with CRMs, intake platforms, phone systems, and performance metrics • Discipline to consistently follow up with prospective clients • Ability to perform under pressure and manage a high volume of leads • Experience handling motor vehicle accident, premises liability, wrongful death, or other Personal Injury leads is an additional qualification • Experience working for a high-volume U.S. Personal Injury law firm is an additional qualification • Experience recovering previously lost, unresponsive, or undecided leads is an additional qualification • Experience working with intake KPIs, conversion reports, or sales dashboards is an additional qualification • Experience coaching or mentoring junior intake specialists is an additional qualification • Bilingual English/Spanish communication skills

🏖️ Benefits

• Unlimited performance-based bonuses • Recognition for outstanding results • Annual travel opportunities based on performance • Career growth and advancement opportunities • Clear performance goals and KPIs • Opportunities to take on greater responsibilities as you grow • 10 days of PTO • 10 paid holidays based on your country's holiday calendar • Unlimited bonus potential

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