Wholesale Account Manager – SMS

🕒 March 18

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CEQUENS

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

📡 Telecommunications

🤖 Artificial Intelligence

🔌 API

💰 $1M Series B on 2019-09

Telecommunications • Artificial Intelligence • API

CEQUENS is a leading communications and engagement solutions provider, offering a comprehensive suite of products including omnichannel chat, multi-factor authentication, targeted messaging, AI-powered bots, location-based advertising, IVR, and communication APIs integrating SMS, voice, and various messaging platforms such as WhatsApp and Instagram. CEQUENS facilitates secure and reliable communications across industries such as BFSI, retail, logistics, delivery, and healthcare. Known for their robust infrastructure, scalable services, and global reach, CEQUENS helps organizations enhance customer engagement, streamline communications, and improve operational efficiency using advanced AI and communication technologies.

📋 Description

• Manage day-to-day relationships with wholesale partners, including SMS aggregators, hubs, and operators. • Act as the primary point of contact for assigned wholesale accounts. • Ensure timely resolution of disputes, billing issues, and service delivery challenges. • Build long-term partnerships by providing excellent customer support and proactive communication. • Negotiate commercial agreements (buy/sell rates, traffic commitments, routing terms). • Drive revenue growth by increasing traffic exchange and margins on assigned accounts. • Develop strategies for competitive pricing and profitable trading in line with company targets. • Monitor A2P SMS market trends, traffic flows, and competitor activities. • Analyze buying and selling routes to maximize profitability through traffic mixing and optimization. • Track account performance (volumes, margins, quality KPIs) and report to management. • Coordinate with the routing/operations team to ensure high-quality SMS delivery. • Support fraud prevention and compliance efforts by ensuring traffic aligns with regulations and partner requirements. • Work closely with finance to ensure accurate invoicing, timely collections, and dispute management.

🎯 Requirements

• Bachelor’s degree in Business, Telecommunications, or related field. • 3–5 years of experience in SMS wholesale, carrier relations, or telecom account management. • Strong track record in commercial negotiations and managing global accounts. • Deep understanding of A2P SMS market dynamics, pricing, and routing. • Excellent negotiation, communication, and relationship management skills. • Analytical mindset with strong numerical and reporting skills. • Ability to work under pressure in a fast-paced, trading-driven environment. • Fluency in English (additional languages are a plus).