Cluster Lead, L3 Support Specialist – Microsoft Power Platform

Job not on LinkedIn

🔥 0 minutes ago

🇷🇴 Romania – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CGF CounselGroupFrankfurt AG

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

CGF CounselGroupFrankfurt AG is a global IT consulting firm with over 200 consultants dedicated to providing tailored IT solutions. The company prides itself on a solutions-oriented service model that focuses on delivering business value. CGF specializes in the implementation of industrial Internet of Things (IIoT) communication systems that enhance production efficiency. Furthermore, they offer comprehensive IT security solutions to protect information systems and data. CGF is also known for their responsive IT support services, providing first, second, and third-level support remotely or on-site.

📋 Description

• Provide functional and technical leadership to internal and external team members • Act as the single point of contact between the client, L1.5 support teams, and Center of Excellence teams • Define and refine Standard Operating Procedures with the customer • Manage operational escalations and participate in on-call support on a rotation basis • Handle complex L3 technical issues related to Microsoft Power Platform • Administer Power Automate, users, and environments • Analyze recurring issues, system errors, and performance bottlenecks to identify root causes • Set up and manage Power Platform environments • Deploy and maintain CI/CD pipelines through Azure DevOps • Ensure compliance with change management processes and governance policies • Create and update technical documentation, troubleshooting guides, and knowledge base articles • Facilitate knowledge transfer within the team

🎯 Requirements

• At least 8–10 years of in-depth experience developing and supporting solutions based on Microsoft Power Platform and Dynamics 365 • German proficiency at least B2, preferably C1 • English proficiency at least B2, preferably C1 • MB-200: Microsoft Power Platform / Dynamics 365 Core certification • MB-400: Microsoft Power Apps / Dynamics 365 Developer certification • PL-600 / MB-600: Microsoft Power Platform / Dynamics 365 Solution Architect certification • Expertise in Power Automate, Power Apps, platform administration, and user management • Experience with Azure DevOps and CI/CD pipelines for Power Platform • Experience implementing security and governance requirements • Strong customer focus and excellent communication skills • Strong analytical thinking and troubleshooting skills • Experience managing support queues and prioritizing critical incidents • Willingness to participate in an on-call rotation

🏖️ Benefits

• Participation in an on-call support rotation • Full-time employment