Customer Service Manager

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Huzzle.com

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

👥 HR Tech

☁️ SaaS

💰 $1.8M Pre Seed Round - Huzzle on 2024-04

Recruitment • HR Tech • SaaS

Huzzle. com is an AI-native hiring platform that connects companies with pre-vetted, remote talent—especially sales and go-to-market roles—through a streamlined sourcing, interviewing, hiring, and payroll workflow. The platform uses AI-driven candidate search and automated interviews (with expert review) to surface high-quality candidates quickly, then handles contracts, onboarding, and cross-border payroll and compliance so employers can hire globally in days. It also offers a candidate-facing experience that matches applicants to remote roles after a single 20-minute interview and provides a curated talent marketplace.

📋 Description

• Oversee and mentor a fully remote team of customer service representatives to ensure peak performance and professional growth. • Act as the final point of escalation for complex customer issues, utilizing expert conflict management skills to reach positive resolutions. • Establish and monitor key performance indicators (KPIs) such as response times, CSAT scores, and first-contact resolution rates. • Refine and implement standardized support workflows to enhance efficiency and maintain brand voice. • Collaborate with cross-functional departments to provide customer insights that drive product and service improvements. • Conduct regular performance reviews and quality assurance audits to maintain high standards of service.

🎯 Requirements

• Proven experience as a Customer Service Manager or in a senior leadership role within a support environment. • Exceptional conflict management and de-escalation skills with a track record of handling high-pressure situations with grace. • Strong leadership capabilities with the ability to inspire, motivate, and manage a remote workforce. • Excellent verbal and written communication skills. • Proficiency in modern CRM software and helpdesk tools (e.g., Zendesk, Salesforce, or Intercom). • Analytical mindset with the ability to interpret data and translate it into actionable strategies. • Nice-to-Haves • Experience working within a high-growth startup or a SaaS environment. • Familiarity with remote team management tools such as Slack, Notion, and Zoom. • Previous experience in training and curriculum development for support teams.

🏖️ Benefits

• 💰 Competitive salary based on experience • 🌎 Fully remote role with a flexible work environment • 🚀 Work with a growing logistics company in a high-demand industry • 📈 Long-term career growth with operational and customer success exposure • 🎯 Hands-on role with real impact on day-to-day business operations