Customer Service Consultant – Process Associate – Dutch

🕒 July 1

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Genpact

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🤖 Artificial Intelligence

B2B • Artificial Intelligence

Genpact is a global professional services and digital transformation firm that helps large enterprises turn data and AI into measurable operational and business outcomes. It delivers managed services, consulting, and technology solutions across finance and accounting, supply chain, risk and compliance, customer experience, and other core business functions, emphasizing agentic AI, intelligent automation, and data services. Genpact partners with enterprise clients across industries (banking, insurance, consumer goods, healthcare, manufacturing, high tech, etc. ) to scale AI and transform operations, and highlights metrics like 800+ global clients and a large trained workforce in data and analytics.

📋 Description

• Customer service through electronic channels. • Being able to communicate effectively both verbally and in writing. • Able to sense other peoples emotions and provide the answer or support based on their needs. • Have a high-level tolerance without losing temper or being irritated by the day-to-day situation. • Easy adjust to changing scenarios regarding ways of working. • Going beyond simply hearing the words that the other person speaks. • Trying to focus on the needs and provide the right solution. • Receiving and placing customer orders for the in-scope products/services (leasing credit bank accounts); • Projecting a positive image of the company and brand. • Implementing changes using your creativity and focus on process improvement. • Correct and complete documentation of all customer interactions. • Having a good know-how of the entire process. • Using time effectively and prioritize the daily tasks accordingly. • Sharing with all team members any relevant knowledge obtained through customer interactions. • Attending training sessions. • Arranging working schedules with colleagues flexibly according to business needs. • Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis. • Providing assistance to new colleagues whenever possible. • Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date. • Able to use tools such excel word Power Point - as per the business and process requirements.

🎯 Requirements

• Bachelors - Business Administration • Bachelors - Communication • Bachelors - Hospitality Management • Bachelors - Information Technology • Bachelors - Marketing • APICS - Certified Supply Chain Professional certification (CSCP) • American Production and Inventory Control Society (APICS) • Certified Implementation Specialist - Customer Service Management - ServiceNow • ISTQB Certified Tester Foundation Level (CTFL) • SJSI – Stowarzyszenie Jakosci Systemow Informatycznych • Professional, Customer Service (PCS) - Horeca Forma Be Pro • Professional Customer Service - SMG/KRC Poland Human Resources • Account Maintenance • Banking Capital Markets • Claims Resolution • Customer Care • Customer Experience (CX) • Customer Journey Mapping • Online Customer Support • Language Dutch, English Language Proficiency - Upper Intermediate - B2

🏖️ Benefits

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress