Local Support Specialist

🕒 August 11

🌐 Romania, Greece, +4 more countries – Remote

🇷🇴 Romania – Remote 🇬🇷 Greece – Remote 🇦🇷 Argentina – Remote 🇪🇬 Egypt – Remote 🇹🇭 Thailand – Remote 🇮🇩 Indonesia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RateHawk

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏨 Hospitality

📦 Logistics

✈️ Travel

Hospitality • Logistics • Travel

RateHawk is a leading online booking tool for travel professionals, offering accommodation bookings from over 2. 6 million hotels worldwide, as well as air tickets, transfers, and car rentals. The platform provides a seamless experience for users with API integrations, a mobile app, and multilingual 24/7 support. RateHawk allows travel professionals to earn loyalty points and access exclusive B2B rates, ensuring maximum profit potential. With a user-friendly interface and multiple filters, it makes finding the best travel options easy and efficient. RateHawk supports businesses with fast API integrations and offers different business models, making it a versatile solution for travel professionals.

📋 Description

• Take calls, provide initial advice, and provide regular updates on ongoing cases to B2B partners in Italian and English • Ensure clear, honest communication focused on partner satisfaction • Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention • Handle booking modifications and relocations with attention to detail and urgency • Support and coordinate with other departments for smooth workflows and service delivery • Balance the needs and expectations of partners and account managers • Accurately document work and partner interactions in the CRM system

🎯 Requirements

• Advanced Italian and English; fluent spoken and written communication required • Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is advantageous • Proactive, preventive problem-solving approach • Ability to handle multiple tasks, stressful situations, and urgent issues calmly and professionally • Empathy toward customer concerns and ability to work toward suitable solutions • Ability to quickly learn new tools, systems, and processes • Result-oriented mindset • Knowledge of Spanish, Greek, Romanian, Serbian, or another language is advantageous

🏖️ Benefits

• Remote Work: Work from the comfort of your home • Salary: base payment + monthly bonus • Dynamic Team: Be part of a young and energetic group of specialists • Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills • Learning & Development: Seminars, trainings, and conferences • Corporate discounts on hotels and other services