Customer Support Advisor

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Change by Degrees

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2018

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Change by Degrees is a digital learning platform focused on upskilling and engaging organizations to become leaders in sustainability. Co-founded by Dr. Tara Shine and Madeleine Murray, the platform helps businesses respond effectively to sustainability regulations and metrics through comprehensive training courses that cover social, environmental, governance, and economic topics. Change by Degrees aims to empower employees at all levels, ensuring they have the knowledge and confidence needed to meet climate goals and foster a culture of sustainable practices within their companies.

📋 Description

• Resolve customer issues related to purchase, orders, shipping, and warranty • Provide attentive responses with step-by-step guidance and solutions • Deliver premium customer service through chat, email, and phone channels • Respond to inquiries, troubleshoot problems, and provide information • Anticipate and address potential issues before they impact the customer experience • Collaborate with other teams to identify recurring problems and contribute to continuous improvement initiatives • Maintain up-to-date knowledge of products and services • Contribute to creating and updating knowledge base articles • Demonstrate empathy and active listening during customer interactions • Communicate complex concepts clearly and understandably • Adhere to established quality standards • Participate in regular training sessions

🎯 Requirements

• High school diploma or equivalent • Minimum of 3-4 years of proven experience in customer service, focused on live chat, email, and phone interactions • Growth-oriented, curious mindset and ability to adapt to changing policies and guidelines • Ability to work independently and collaboratively in a fast-paced environment • Proficient in troubleshooting order, shipping, and operational issues • Familiarity with CRM systems and knowledge base tools • Excellent written and verbal communication skills • Passion for excellent customer service and commitment to exceeding customer expectations • Ability to handle challenging customer interactions professionally • Ability to collaborate with cross-functional teams and contribute to a positive team environment

🏖️ Benefits

• An Oura Ring to use in your everyday life • Competitive salary • Internet Allowance • 6 month fixed contract moving to indefinite contract based on performance • Equipment provided • Home office allowance • A Buddy on joining • Online Gym and Wellbeing Studio • The opportunity for professional growth • Fun company events and team outings • Autonomy and Responsibility