Customer Support Advisor, German, English

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Change by Degrees

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2018

📚 Education

☁️ SaaS

🌍 Social Impact

Education • SaaS • Social Impact

Change by Degrees is a digital learning platform focused on upskilling and engaging organizations to become leaders in sustainability. Co-founded by Dr. Tara Shine and Madeleine Murray, the platform helps businesses respond effectively to sustainability regulations and metrics through comprehensive training courses that cover social, environmental, governance, and economic topics. Change by Degrees aims to empower employees at all levels, ensuring they have the knowledge and confidence needed to meet climate goals and foster a culture of sustainable practices within their companies.

📋 Description

• Handling inbound and outbound calls as well as emails from potential customers • Answering general queries about our client, launch timelines, booking go-live dates, routes, onboard facilities, accessibility and pet travel processes • Acting as the first contact point for all B2B or freight related enquiries • Managing your own day-to-day performance, ensuring all inbound contacts are responded to in line with SLA targets • Consistently meeting and maintaining quality standards across all communication channels • Building strong, positive relationships with both customers and internal departments

🎯 Requirements

• Excellent verbal and written communication skills in both German and English are a must • Commitment to meeting and exceeding key performance indicators (KPIs) • Passion for delivering outstanding customer service • Ability to work effectively in a collaborative team environment • Strong analytical and problem-solving skills • Comfortable working in a fast-paced, evolving environment

🏖️ Benefits

• Fully Remote work based in Portugal • €20,000 Gross annual salary (inclusive of holiday allowances, paid in 14 installments) • €20 Monthly Internet Allowance • €10.46 Meal Allowance per working day • Equipment provided • Home office allowance • Online Gym and Wellbeing Studio • The opportunity for professional growth • Fun company events and team outings • Autonomy and Responsibility