Remote Support Specialist, Customer Service (Portugal)

🔥 0 minutes ago

🗣️🇩🇪 German Required

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Cross Border Talents

201 - 500 employees

Founded 2013

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

Cross Border Talents is a specialist global recruitment consultancy that connects skilled professionals with employers in over 102 countries. The company provides permanent hires and talent-leasing solutions focused on Engineering, ICT, and multilingual roles, and operates a remote-first model with a talent pool, candidate support, and relocation assistance. CBT emphasizes using technology for talent search and privacy/security while offering tailored, cross-border recruitment services for businesses looking to fill international roles.

📋 Description

• Provide customer support via phone, email, and chat • Troubleshoot technical issues and respond professionally to inquiries • Ensure a positive customer experience • Document and track cases in internal systems • Contribute to a motivated and cooperative team

🎯 Requirements

• Fluent in German (C2) and English (B2+) • Customer-focused with strong communication skills • Technically proficient with basic computer skills • Resident in Portugal • EU citizen or holder of a valid Portuguese residence permit

🏖️ Benefits

• Private health insurance from day one (fully covered from the 6th month) • Paid onboarding and ongoing support from certified trainers • Career opportunities: potential to become a team leader within the international team • Performance/complexity bonus: €180 per year (12 months) • Meal allowance: €7.23 per workday (~€159/month based on 22 working days) • Transport allowance: €20 per month

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