Reservations & Support Agent, English

🕒 July 1

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KLASS WAGEN - Rent A Car

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚘 Automotive

✈️ Travel

🚗 Transport

Automotive • Travel • Transport

KLASS WAGEN - Rent A Car is a leading car rental company that has been operating for 10 years, with a strong presence in Romania, Hungary, and Portugal. They offer a wide range of services including short-term rentals, long-term leasing, operational lease for businesses, and airport transfer services. With a fleet of over 4000 vehicles, KLASS WAGEN focuses on delivering exceptional customer experiences and competitive pricing, contributing to their continuous growth and expansion into new locations.

📋 Description

• Handle inbound and outbound customer interactions via phone and email in Portuguese and English, delivering a professional, customer-focused experience • Assist customers throughout the entire rental journey, including reservations, booking modifications, cancellations, and post-rental support • Identify customer needs and recommend the most suitable rental options, upgrades, and additional services to maximize sales opportunities • Manage multiple tasks simultaneously while maintaining accuracy and efficiency in a fast-paced environment • Resolve customer inquiries, complaints, and issues promptly, ensuring a positive customer experience and high satisfaction levels • Meet and exceed individual performance targets related to bookings, call handling, service quality, and customer satisfaction • Maintain high standards of communication quality across all customer interactions, in line with company policies and procedures • Accurately document customer interactions and reservation details in the company systems • Collaborate with internal teams to ensure timely resolution of customer requests and operational issues • Work on a rotating schedule, including weekends, public holidays, and occasional night shifts (approximately one full week every six months), providing support in English during overnight hours • Contribute to maintaining excellent online customer ratings and overall service performance • Ensure a professional and productive work environment while working remotely from a dedicated home office space

🎯 Requirements

• Fluent English (C1/C2), both written and spoken • Previous experience in customer service, reservations, contact center, or sales is an advantage • Strong communication, problem-solving, and interpersonal skills • Excellent multitasking and organizational abilities • Sales-oriented mindset with the ability to identify upselling and cross-selling opportunities • Comfortable working with performance targets and KPIs • Ability to work independently in a remote (work-from-home) environment with a reliable internet connection and a dedicated workspace • Flexibility to work rotating shifts, including weekends and occasional night shifts

🏖️ Benefits

• Fully remote position • Salary up to €1,600 gross (fixed salary + meal card + performance bonuses) • Christmas bonus of €50 • Work equipment provided • Discounts on our car rental service • Friendly team environment • Supportive managers who care about employees' well-being and provide assistance both personally and professionally • Opportunities for professional growth and development