Reservations & Support Agent, English

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KLASS WAGEN - Rent A Car

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51 - 200 employees

Klass Wagen has been active for 10 years in car rental industry, becoming a national leader in holiday car rental. Our fleet of over 4000 cars is present in Romania, Hungary and Portugal.Customer appreciation for our services has helped us grow year after year. This has led to the opening of new locations both in the country and abroad.We have offices at : Henri Coanda/Otopeni Airport (OTP), Timisoara Airport (TSR), Cluj Napoca Airport (CLJ), Bacau George Enescu Airport (BCM), Sibiu Airport (SBZ), Craiova Airport (CRA), Iasi Airport (IAS), Budapest Airport (BUD), Lisbon Airport (LIS).The Klass Wagen team is focused on providing unforgettable customer experience with low rates.For reservations please contact us at:Website: www.klasswagen.comE-mail: [email protected]: www.facebook.com/KlassWagen.KW

📋 Description

• Handle inbound and outbound customer interactions via phone and email in Portuguese and English, delivering a professional, customer-focused experience • Assist customers throughout the entire rental journey, including reservations, booking modifications, cancellations, and post-rental support • Identify customer needs and recommend the most suitable rental options, upgrades, and additional services to maximize sales opportunities • Manage multiple tasks simultaneously while maintaining accuracy and efficiency in a fast-paced environment • Resolve customer inquiries, complaints, and issues promptly, ensuring a positive customer experience and high satisfaction levels • Meet and exceed individual performance targets related to bookings, call handling, service quality, and customer satisfaction • Maintain high standards of communication quality across all customer interactions, in line with company policies and procedures • Accurately document customer interactions and reservation details in the company systems • Collaborate with internal teams to ensure timely resolution of customer requests and operational issues • Work on a rotating schedule, including weekends, public holidays, and occasional night shifts (approximately one full week every six months), providing support in English during overnight hours • Contribute to maintaining excellent online customer ratings and overall service performance • Ensure a professional and productive work environment while working remotely from a dedicated home office space

🎯 Requirements

• Fluent English (C1/C2), both written and spoken • Previous experience in customer service, reservations, contact center, or sales is an advantage • Strong communication, problem-solving, and interpersonal skills • Excellent multitasking and organizational abilities • Sales-oriented mindset with the ability to identify upselling and cross-selling opportunities • Comfortable working with performance targets and KPIs • Ability to work independently in a remote (work-from-home) environment with a reliable internet connection and a dedicated workspace • Flexibility to work rotating shifts, including weekends and occasional night shifts

🏖️ Benefits

• Fully remote position • Salary up to €1,600 gross (fixed salary + meal card + performance bonuses) • Christmas bonus of €50 • Work equipment provided • Discounts on our car rental service • Friendly team environment • Supportive managers who care about employees' well-being and provide assistance both personally and professionally • Opportunities for professional growth and development