Phone Support Agent – 1st Line

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team.blue

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🛍️ eCommerce

SaaS • eCommerce • Technology

team. blue is a leading digital enabler for companies and entrepreneurs, serving over 3. 3 million customers across Europe. With a team of more than 2000 experts, they provide innovative digital services aimed at empowering businesses through technology. team. blue operates a variety of brands and focuses on delivering excellent customer experiences.

📋 Description

• Telephone support for customers • Support via live chat and email • Providing information about products and services • Analyzing and clarifying customer needs • Advising customers on existing services • Assessing, triaging and escalating support requests • Ensuring service delivery characterized by professionalism, empathy and a focus on customer satisfaction • Managing support requests across different contact channels

🎯 Requirements

• Strong motivation for customer relations • Good verbal and written communication skills • Interest in and aptitude for customer support • Strong customer focus and problem-solving orientation • Strong organizational skills and information management • Previous experience in customer service • Knowledge of payment methods and billing • Knowledge of domain name registration and management • Knowledge of shared hosting • Proficient in Microsoft Word, Excel and Outlook • Good command of English

🏖️ Benefits

• Structured initial training • Ongoing training • Health insurance • Day off on your birthday • Social events and team-building activities • Positive and collaborative work environment • Stable and consistent opportunities