Customer Support Advisor

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Change by Degrees

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2018

📚 Education

☁️ SaaS

🌍 Social Impact

Education • SaaS • Social Impact

Change by Degrees is a digital learning platform focused on upskilling and engaging organizations to become leaders in sustainability. Co-founded by Dr. Tara Shine and Madeleine Murray, the platform helps businesses respond effectively to sustainability regulations and metrics through comprehensive training courses that cover social, environmental, governance, and economic topics. Change by Degrees aims to empower employees at all levels, ensuring they have the knowledge and confidence needed to meet climate goals and foster a culture of sustainable practices within their companies.

📋 Description

• Handle inbound and outbound calls as well as emails • Conduct daily outbound calls to customers with overdue services • Manage a variety of service processes across multiple automotive brands • Liaise with internal stakeholders regarding potential sales opportunities • Stay informed about current service promotions and offerings • Build strong relationships with customers and internal departments

🎯 Requirements

• Excellent verbal and written communication skills in English • Results-Driven: committed to meeting and exceeding KPIs • Customer-Focused: a passion for delivering outstanding customer service • Team Player: ability to work effectively in a collaborative team environment • Problem-Solver: strong analytical and problem-solving skills • Adaptable: comfortable working in a fast-paced environment

🏖️ Benefits

• Health Insurance • Meal allowance (€10.46 per working day) • Internet Allowance (€20 monthly) • Equipment provided • Home office allowance • A Buddy on joining • Online Gym and Wellbeing Studio. • The opportunity for professional growth. • Fun company events and team outings. • Autonomy and Responsibility