Customer Support Employee

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Volkswagen Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🚗 Transport

Transport • Automotive • Manufacturing

Volkswagen Group is a globally recognized automotive manufacturer that offers a wide range of vehicles and services through various brands. The company is dedicated to innovation in electric mobility, research and development, and production processes. With positions available around the world across numerous sectors within the automotive industry, Volkswagen Group focuses on providing exceptional career opportunities in a dynamic work environment.

📋 Description

• Provide timely, accurate, and empathetic assistance across various channels to ensure customer satisfaction and loyalty. • Handle inquiries, explain features, resolve issues, and document solutions. • Escalate complex cases. • Combine customer-focused service with AI-powered tools and automation to deliver efficient and personalized support experiences in real time.

🎯 Requirements

• High School diploma (mandatory) • Experience in telephone customer service/call center environment (preferred) • German native speaker or C1 Level (written and spoken knowledge - mandatory) • Fluency in English (is a plus) • Familiarity with automotive industry (is a plus) • Experience using help desk software and remote support tools (is a plus) • Understanding of how CRM systems work • Excellent communication and problem-solving skills • Polite and empathic • Collaboration and commitment

🏖️ Benefits

• Competitive Salary and Benefits • Opportunity for rapid growth in the company • Training according with your path career • Collaborative work environment • Multicultural teams • Proactive support