Operations Lead – Social Media, Marketing

Job not on LinkedIn

🔥 0 minutes ago

🇵🇹 Portugal – Remote

⏰ Full Time

🟠 Senior

💕 Social Media Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Change by Degrees

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2018

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Change by Degrees is a digital learning platform focused on upskilling and engaging organizations to become leaders in sustainability. Co-founded by Dr. Tara Shine and Madeleine Murray, the platform helps businesses respond effectively to sustainability regulations and metrics through comprehensive training courses that cover social, environmental, governance, and economic topics. Change by Degrees aims to empower employees at all levels, ensuring they have the knowledge and confidence needed to meet climate goals and foster a culture of sustainable practices within their companies.

📋 Description

• Own end-to-end delivery of Social Media operations and ensure KPIs and SLAs are met • Act as the key point of contact for clients and stakeholders • Manage day-to-day operations, resourcing, and workload planning • Oversee escalation management and resolution • Identify and manage risk, including brand risk management • Monitor responses to comments, messages, and mentions to foster community engagement and enhance member experience • Ensure all responses are on brand and aligned with company values and goals • Manage social media crises and support de-escalations • Manage social media tools and platforms used for scheduling, listening, and analytics • Stay up to date with social media trends, algorithm changes, and best practices • Develop and implement social media strategies aligned with business goals • Analyze current marketing efforts to pinpoint weaknesses and make improvements • Implement operational efficiencies and deploy industry best practices to improve client outcomes and service effectiveness • Lead and develop a team of Social Care Team Managers and Social Care Representatives • Conduct performance reviews and ongoing coaching • Foster collaboration and continuous improvement • Build strong client relationships and act as a trusted advisor • Produce weekly, monthly, and quarterly business reviews with insights and recommendations • Deliver presentations and performance updates • Ensure client satisfaction and alignment • Proactively identify opportunities for service enhancement • Translate client objectives into operational actions

🎯 Requirements

• 5+ years in operations or social media leadership roles • Experience managing teams in BPO or social media environments • Familiar with Social media tools (e.g., Sprinklr, Nectar, Hootsuite) and Analytics platforms • Understanding of social media KPIs; assist with tracking and interpreting metrics to enhance user engagement and suggest content optimization • Competent in providing high-level support to both team members and customers • High levels of initiative with the ability to plan and prioritise tasks • Proven to be organised, methodical and rigorous • Growth mindset and proactive, self-motivated approach • Remote working experience and capabilities • English proficiency and comprehension (spoken and written)

🏖️ Benefits

• Fully Remote work from home role based in Portugal • €20 Monthly Internet Allowance • €10.46 Meal Allowance per working day • Equipment provided • Home office allowance • Online Gym and Wellbeing Studio • The opportunity for professional growth • Fun company events and team outings • Autonomy and Responsibility