
51 - 200 employees
đł Fintech
đď¸ eCommerce
Fintech ⢠eCommerce
Chargeflow is the world's first fully automated chargeback automation platform, designed to help eCommerce merchants recover chargebacks on autopilot using technology and AI. Their hands-off solution enables merchants to focus on growth while improving their overall success rates to the highest in the industry.
đĽ 0 minutes ago
đ§đŹ Bulgaria â Remote
â° Full Time
đ˘ Junior
đĄ Mid-level
đŤđ¨âđ No degree required
đť Ghost score 12%
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51 - 200 employees
đł Fintech
đď¸ eCommerce
Fintech ⢠eCommerce
Chargeflow is the world's first fully automated chargeback automation platform, designed to help eCommerce merchants recover chargebacks on autopilot using technology and AI. Their hands-off solution enables merchants to focus on growth while improving their overall success rates to the highest in the industry.
⢠Reconcile customer payments against invoices across the full customer base ⢠Match incoming payments to customer invoices and close the loop between payments received and invoices issued ⢠Investigate unmatched, partial, or unexpected items to root cause ⢠Track customer debts and follow up until payment is fully resolved, including after month-end ⢠Own accounts end to end and ensure reconciliations are clean, correct, and complete ⢠Maintain clear, well-documented working papers ⢠Use Excel extensively for pivot tables, lookups, and large data sets ⢠Pull and cross-check data across multiple systems ⢠Respond to Billing, Finance, Operations, and Customer Success stakeholders ⢠Work through Slack, monday.com, and email, and conduct customer reconciliation calls when needed ⢠Explain billing and reconciliation situations clearly to non-finance audiences ⢠Identify manual, repetitive processes and improve them with Claude and other AI tools ⢠Report to the Billing & Collections Manager
⢠2+ years of experience in reconciliation, collections, billing, or accounts receivable, ideally in fintech, SaaS, or eCommerce ⢠Genuine ownership mindset and responsibility for accounts through resolution ⢠Persistence to resolve unpaid or unreconciled items, including after month-end ⢠Strong Excel skills, including pivot tables, VLOOKUP/XLOOKUP, SUMIFS, and large data sets ⢠Ability to work with broken, incomplete, or inconsistent data across multiple systems ⢠Strong attention to detail and discrepancy investigation skills ⢠Responsiveness across Slack, monday.com, and email, including occasional customer calls ⢠Clear communication with non-finance stakeholders and customers ⢠Interest in using AI tools, including Claude, to reduce manual effort; prior automation experience is not required ⢠Native or near-native English ⢠Comfortable working with SMB and Enterprise customers ⢠Familiarity with chargebacks, payment disputes, or PSP data is an advantage
⢠Full-time employment ⢠Remote work from Bulgaria ⢠AI-assisted workflow development using Claude and other AI tools
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