Sutherland
10,000+ employees
Founded 1986
🏥 Healthcare
🛡️ Insurance
✈️ Travel
💰 $300M Secondary Market on 2014-10
Healthcare • Insurance • Travel
Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.
Customer Expert – Music Streaming, Italian, English
🔥 0 minutes ago
🗣️🇮🇹 Italian Required
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Sutherland
10,000+ employees
Founded 1986
🏥 Healthcare
🛡️ Insurance
✈️ Travel
💰 $300M Secondary Market on 2014-10
Healthcare • Insurance • Travel
Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.
📋 Description
• Provide email support and messaging-system support for a leading music streaming service • Deliver non-voice customer support with no calls • Explain solutions clearly and professionally • Help music streaming platform users resolve issues • Support customers as part of a dynamic, multicultural international team
🎯 Requirements
• Excellent level Italian and English skills, written and verbal • Fast and accurate typing skills • Strong attention to detail • Ability to explain solutions clearly and professionally • Customer-focused attitude and problem-solving mindset • Previous customer support experience is an advantage • Valid EU work permit • Availability for 8-hour shifts, 5 days per week • Availability Monday to Sunday between 07:00 and 20:00 • Ability to work from home within Bulgaria
🏖️ Benefits
• Performance-based bonuses • Work from home opportunity within Bulgaria • Fully paid training • Food vouchers • Additional health insurance • Multisport card • Employee Assistance Program for your wellbeing • Referral bonus program • Access to internal learning platforms and continuous development opportunities • Career growth opportunities within a global organization
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