
51 - 200 employees
đł Fintech
đď¸ eCommerce
Fintech ⢠eCommerce
Chargeflow is the world's first fully automated chargeback automation platform, designed to help eCommerce merchants recover chargebacks on autopilot using technology and AI. Their hands-off solution enables merchants to focus on growth while improving their overall success rates to the highest in the industry.
đĽ 0 minutes ago
đľđ Philippines â Remote
â° Full Time
đ˘ Junior
đĄ Mid-level
đŤđ¨âđ No degree required
đť Ghost score 12%
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51 - 200 employees
đł Fintech
đď¸ eCommerce
Fintech ⢠eCommerce
Chargeflow is the world's first fully automated chargeback automation platform, designed to help eCommerce merchants recover chargebacks on autopilot using technology and AI. Their hands-off solution enables merchants to focus on growth while improving their overall success rates to the highest in the industry.
⢠Reconcile customer payments against invoices across the full customer base ⢠Match incoming payments to customer invoices and close the payment-to-invoice loop ⢠Investigate unmatched, partial, and unexpected items to root cause ⢠Track customer debts and follow up until fully resolved, including after month-end ⢠Own accounts end to end and ensure reconciliations are clean, correct, and complete ⢠Maintain clear, well-documented working papers ⢠Analyze and cross-check large data sets in Excel using pivot tables, lookups, and related functions ⢠Verify data across multiple systems and resolve discrepancies ⢠Respond to Billing, Finance, Operations, and Customer Success stakeholders ⢠Work through Slack, monday.com, and email, and join customer calls when needed ⢠Explain billing and reconciliation situations clearly to non-finance stakeholders and customers ⢠Identify manual, repetitive processes for improvement ⢠Use Claude and other AI tools to speed reconciliation and reduce manual effort over time ⢠Report to the Billing & Collections Manager
⢠2+ years of experience in reconciliation, collections, billing, or accounts receivable; ideally in fintech, SaaS, or eCommerce ⢠Genuine ownership mindset and responsibility for accounts through resolution ⢠Persistence to follow unpaid or unreconciled items until closed, including after month-end ⢠Strong Excel skills, including pivot tables, VLOOKUP/XLOOKUP, SUMIFS, and large data sets ⢠Ability to work across multiple systems with broken, incomplete, or inconsistent data ⢠Strong attention to detail and discrepancy investigation skills ⢠Responsiveness across Slack, monday.com, email, and occasional customer calls ⢠Clear communication with non-finance stakeholders and customers ⢠Interest in using AI tools, including Claude, to reduce manual effort; prior automation experience not required ⢠Native or near-native English with clear, professional written and verbal communication ⢠Comfort working with customers ranging from SMB to Enterprise ⢠Familiarity with chargebacks, payment disputes, or PSP data is an advantage
⢠Full-time employment ⢠Remote work in the Philippines
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