Reefer Customer Support Specialist

🔥 13 hours ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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Charger Logistics Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded early 2000's

🚗 Transport

📦 Logistics

Transport • Logistics

Charger Logistics Inc. is a prominent provider of logistics solutions with over 20 years of experience in the industry. The company offers a wide array of services including expedited, dedicated, and temperature-controlled freight transportation. With a commitment to innovation, Charger Logistics integrates advanced IT solutions to enhance their logistics management and provides 24/7 customer service. They maintain a large fleet, including specialized equipment, and over two hundred thousand square feet of warehousing space. Charger Logistics serves both the Canadian and American markets, emphasizing reliability and customer satisfaction in their operations.

📋 Description

• Provide customer service and support to clients • Monitor shipments and provide timely pickup and delivery status updates • Coordinate with internal departments to meet customer requirements • Follow up on shipment delays, operational issues, and service-related concerns • Handle customer inquiries, requests, and escalations • Maintain accurate shipment information and updates in internal systems • Monitor temperature-controlled shipments and ensure compliance with customer-specific requirements • Proactively identify potential issues and coordinate appropriate solutions

🎯 Requirements

• Advanced English proficiency (written and spoken) • Previous experience in customer service, logistics, or transportation • Experience handling refrigerated (Reefer) accounts or temperature-controlled shipments is highly desirable • Strong communication and problem-solving skills • Ability to multitask, prioritize responsibilities, and work under pressure • Strong attention to detail and follow-up skills • Proficiency in Microsoft Office, particularly Excel, is an asset • Ability to work Monday to Friday, 3pm–11pm, with alternate weekends on CST

🏖️ Benefits

• Professional growth career • Competitive pay package • Equal opportunity employment • Support and room to learn, grow and develop career strategies

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