Customer Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 35 days.
• No salary listed.

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SD Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

SD Solutions is a company that specializes in providing a variety of staffing and outsourcing solutions aimed at driving IT-driven businesses towards growth. The company offers services such as Staff Augmentation, Recruitment Process Outsourcing (RPO), Business Process Outsourcing (BPO), and Employer of Record (EoR), which allow businesses to hire globally without the need to establish a legal entity abroad. SD Solutions focuses on empowering businesses with comprehensive services tailored for global expansion and offers strategic guidance and consulting. They provide dedicated engineering, data science, and DevOps teams to ensure seamless technological evolution. With significant experience and a strong track record, SD Solutions helps businesses scale and transform dynamically.

📋 Description

• Proactively contact identified prospects and introduce them to the platform • Conduct product walkthroughs and educate new users on platform capabilities • Provide email-based support and assist users with platform-related questions • Help users understand and navigate the product effectively • Escalate technical issues and product-related requests to the R&D or product teams • Collect user feedback and communicate insights to the product team • Maintain clear and structured communication with users • Contribute ideas for improving customer support processes and tools

🎯 Requirements

• Previous experience in Customer Support, Customer Success, or similar roles • Experience with AI-powered products or technology platforms • Strong understanding of AI products and ability to explain their functionality clearly • Excellent written communication skills • Customer-oriented mindset and proactive approach • Ability to work independently and take ownership of tasks • Strong problem-solving and organizational skills • Comfortable working with US-based customers and aligning with US East Coast working hours • Familiarity with customer support tools such as Intercom (preferred) • Ability to suggest and implement improvements to customer support workflows (preferred)

🏖️ Benefits

• SD Solutions states that benefits are offered, but specific benefits are not detailed in the posting

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