Clinical Admissions Manager

🕒 March 24

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Charlie Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

🧘 Wellness

💰 Seed Round on 2020-06

Healthcare Insurance • Wellness

Charlie Health is a provider of personalized intensive therapy and virtual Intensive Outpatient Programs (IOP) targeting mental health challenges. They cater to both teens and adults, offering a comprehensive treatment approach that includes therapies such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and art and music therapy, among others. The company aims to provide immediate access and flexible scheduling to accommodate patients' needs, focusing on various conditions like anxiety, depression, self-harm, and substance use disorders. Charlie Health emphasizes measurable outcomes and connection with peers to foster long-term healing, with services available in as little as 24 hours.

📋 Description

• Accomplish department objectives by effectively managing a team of Admissions Assessment Therapists, Associates, and/or Coordinators • Leads supervision, promoting growth and development including, but not limited to: Performance reviews, Weekly one-on-one check-ins, Team meetings, Hiring, training, coaching, and development, Developing growth plans • Oversee intake and assessments of all prospective clients for national virtual intensive outpatient programming • Complete monthly chart audits to ensure compliance and quality assurance • Collaborate with Clinical Leadership, Admissions Leadership, Compliance, Revenue Cycle Management, and Utilization Review identifying opportunities for growth while developing, enhancing, and delivering policies and procedures to improve the quality of client experience and increase the efficacy of the admissions process • Collaborates with teammates and determines admissions best practices, develops and revises admission policies and procedures • Handles instances of escalation, provides service recovery, and determines the best course of action • Demonstrate personable and competent communication skills to build rapport with clients in a compassionate, inclusive, and professional manner • Present programming information in a thorough and supportive manner to help clients gain access to care • Complete HIPAA-compliant virtual biopsychosocial assessments for a wide range of ages, including children, teens, young adults, and adults with various mental health concerns • Identify and connect with appropriate staff when crisis intervention/safety assessment or a higher level of care is needed during the assessment • Construct provisional mental health diagnoses utilizing DSM-V criteria • Document client information in accordance with regulatory standards using electronic medical record • Assign treatment team members and group schedules while informing staff of new admissions • Goal-oriented and motivated by increasing access and removing barriers to mental health care • Adapts to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources

🎯 Requirements

• Independent mental health licensure is required (LMFT, LCSW, LPC) • Masters degree in mental health or a related field required • 2+ years of behavioral health admissions supervisory/management experience required • Salesforce experience preferred, familiarity with cloud-based communication and relevant software—Gmail, Slack, Dropbox, Zoom, Office, EMR • Experience working with a wide range of ages, including children, teens, young adults, and adults clients • Strong project management skills, with a demonstrable ability to assemble and manage details in a fast-paced, fluid environment • Ability to energize, motivate, communicate, and build rapport at all levels within an organization • High proficiency in navigating electronic medical record systems • Work authorized in the United States and native or bilingual English proficiency • Access to reliable technology resources to deliver uninterrupted, confidential, and compliant telehealth services.

🏖️ Benefits

• Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees.