Partner Success Manager

🔥 8 minutes ago

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

💵 $170k - $220k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Check

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💳 Fintech

☁️ SaaS

🔌 API

💰 $75M Series C - Check on 2022-02

Fintech • SaaS • API

Check is a payroll infrastructure company that provides embedded payroll APIs and SaaS tools for platforms and businesses. It supplies the technology, operations, and support to build and scale payroll products — including money movement, tax calculation and filing, real-time payments, benefits and 401(k) integrations, workers’ compensation, fraud protection, and developer tools like an MCP and CLI. Check targets platforms from startups to public companies and advertises that it processes billions annually and serves large numbers of businesses and employees.

📋 Description

• Earn the trust of our Partners and build in-depth relationships by maintaining a complete understanding of their business goals and objectives across various stakeholders • Consult on our Partners’ payroll business by investigating the root cause of blockers, outlining and selling Partners on the appropriate strategies to unblock inefficiencies and revenue, and creating strategic execution plans while acting as a trusted advisor to ensure every Partner is leveraging the full value of Check • Execute all phases of the post-sales Partner lifecycle, including launch, milestone setting and renewal negotiations • Outline mutual success metrics/KPIs with our Partners that align their and Check’s revenue/growth goals • Develop, execute, and maintain a communication cadence with your portfolio of Partners • Inform cross-functional counterparts on focus areas relative to Partner needs and pain points • Partner with cross-functional teams to build appropriate communication plans including but not limited to releases, roadmap updates, compliance updates, and incident management • Introduce and implement new products and features to your Partners, evaluate their success, and navigate feedback channels with them and Check’s Product team

🎯 Requirements

• Bachelor’s degree or equivalent, in a related field • 5+ years of relevant work experience • Experience in the SaaS space - experience in the fintech or payroll space a plus • Strategic growth or consulting experience • Post-sales partner/account management or existing account growth experience • Demonstrated success owning a portfolio of customer or partner relationships with complex technical/product needs • Familiarity with AI tools and curiosity about how they can improve partner workflows • Empathy and genuine care for partners - you view their success as your own • Excellent written and verbal communication skills — including the ability to communicate complex ideas concisely in live partner calls, escalation conversations, and executive settings • Flexibility, ability to adapt and learn quickly, and to capably balance multiple priorities and projects (internally and externally) in a fast-paced environment • Fluency or familiarity with Check’s primary software applications i.e. Zendesk, Google Workspace, Notion, etc. • Strong documentation muscle - you default to written record as a regular practice and maintain clean notes in tools like CRMs • Ability to travel regularly (est. no more than 20%)

🏖️ Benefits

• Flexible PTO and sick leave • Generous paid parental leave for all new parents and flexible return-to-work • 401k retirement plan • $100 monthly stipend for home internet and mobile phone expenses • High-quality medical, dental, vision, short-term/long-term disability, and basic life insurance coverage, effective on your first day of work