Product Manager, Orchestrator

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Chili Piper

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

📣 Marketing

📦 Logistics

💰 Secondary Market on 2021-04

Consulting • Marketing • Logistics

Chili Piper is a demand conversion platform that offers solutions such as one-click scheduling, live chat engagement, form and lead routing, and integration with Salesforce. The platform is designed to convert leads into meetings quickly, automate lead distribution, and streamline processes across marketing and sales. Chili Piper aims to enhance the sales experience by improving lead routing efficiency and reducing the need for multiple tools through its all-in-one platform approach. The company's solutions help increase meeting conversion rates and improve overall revenue pipeline efficiency for businesses, particularly B2B teams.

📋 Description

• Own Orchestrator end to end, from market and customer evidence through adoption, iteration, and long-term business impact • Define the first audience for every product bet and protect that focus as requests, edge cases, and opportunities emerge • Identify problems to solve and turn signal detection, decisioning, and action-taking into clear product direction • Define value, viability, priority, success metrics, and first-adoption triggers • Monitor adoption and real usage after launch, using learnings to improve the product and shape future work • Keep signal types, decision logic, and external integrations coherent, predictable, and trustworthy • Partner with Product Design on the experience, first-use path, and product-side enablement • Partner with the Product Engineering Lead on technically sound and practical solutions • Prioritize ruthlessly and make clear calls in complex, ambiguous situations • Maintain a high standard for product quality • Own the target customer, problem, intended outcome, value, viability, priority, adoption, and business result • Shape solution concepts without owning solution architecture, implementation, or product enablement execution

🎯 Requirements

• Senior-level experience managing complex B2B SaaS products, with clear ownership of a product area or major initiatives • Strong product judgment and ability to make informed tradeoffs in ambiguous environments • Hands-on use of AI tools in day-to-day product work • Ability to simplify complexity and turn customer evidence, data, and technical constraints into clear product decisions • Deep curiosity about users and markets, with a habit of building conviction through direct evidence • Comfort in technical domains and credibility with technical users and engineering partners • Bias toward focus and shipping narrowly to learn quickly • Experience working closely with Engineering, Design, and cross-functional partners in a fast-moving environment • Drive to build products that solve real problems and get used • Experience building or owning third-party integrations, especially CRM, Sales Engagement, or conferencing platforms (nice to have) • Experience with lead routing, distribution, or assignment logic (nice to have) • Experience with CRM or marketing automation platforms (nice to have) • Experience building enterprise-grade, data-rich SaaS products (nice to have) • Experience building or shipping with Claude or similar products (nice to have) • Ability to attend the weekly all-hands meeting on Zoom

🏖️ Benefits

• Competitive pay based on market rate wherever you live • Fully remote, global work environment • Freedom and flexibility • Unlimited vacation • Generous health, dental, and vision insurance • Any equipment/software/tech that you need to do your job • Annual professional development stipend of $2,000 USD • Equity - all Pipers receive stock options • Annual company retreat in epic locations