Manager, Agentic Ops

Job not on LinkedIn

🔥 53 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

CI&T

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 $5.5M Venture Round on 2014-04

Consulting • Healthcare • Marketing

CI&T is a global tech transformation specialist focusing on helping organizations navigate their technology journey. With services spanning from application modernization and cloud solutions to AI-driven data analytics and customer experience, CI&T empowers businesses to accelerate their growth and maximize operational efficiency. The company emphasizes digital product design, strategy consulting, and immersive experiences, ensuring a robust support system for enterprises in various industries.

📋 Description

• Lead the creation and development of the Managed Services function, including processes, operating rhythms, metrics, and the operating model. • Collaborate with the Sales and Practice teams to create sales playbooks and position the Agentic Ops offering in the market. • Actively contribute to the Agentic Ops product vision: conduct user interviews, map journeys, and prioritize features. • Work closely with strategic clients to understand their challenges and ensure our solutions deliver real impact. • Work with clear success metrics, including recurring revenue, NPS, retention, and expansion within support accounts. • Connect internal teams—including Operations, Sales, Partnerships, and Marketing—to ensure alignment and speed of execution. • Build the function’s culture, processes, product vision, and go-to-market strategy.

🎯 Requirements

• Experience managing technical teams focused on support, operations, or Managed Services. • Knowledge of SRE, ITSM, and modern service operations practices. • A strong practical understanding of artificial intelligence—you do not need to build models, but you need sufficient knowledge to make strategic AI decisions. • Strong communication skills and comfort in client-facing environments: you enjoy engaging with clients and can simplify complex concepts. • Advanced English proficiency—meetings with clients and global stakeholders.

🏖️ Benefits

• Health and dental insurance • Meal and food allowance • Childcare assistance • Extended paternity leave • Partnerships with gyms and health and wellness professionals via Wellhub (Gympass) and TotalPass • Profit Sharing and Results Participation (PLR) • Life insurance • Continuous learning platform (CI&T University) • Discount club • Free online platform dedicated to physical, mental, and overall well-being • Pregnancy and responsible parenting course • Partnerships with online learning platforms • Language learning platform • Health and Well-being team • Inclusion specialists and affinity groups • Support and accommodations for people with disabilities during the selection process

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume