Support Analyst

🔥 5 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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CI&T

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 $5.5M Venture Round on 2014-04

Consulting • Healthcare • Marketing

CI&T is a global tech transformation specialist focusing on helping organizations navigate their technology journey. With services spanning from application modernization and cloud solutions to AI-driven data analytics and customer experience, CI&T empowers businesses to accelerate their growth and maximize operational efficiency. The company emphasizes digital product design, strategy consulting, and immersive experiences, ensuring a robust support system for enterprises in various industries.

📋 Description

• Serve as the highest level of technical escalation for critical, complex, and unscripted customer issues unresolved by L1/L2 teams • Perform root-cause analysis through technical troubleshooting, code debugging, database-log inspection, and APM/network-metrics analysis • Partner with Core Software Engineering and DevOps teams on bug fixes, emergency hotfixes, and system patches • Lead technical response during major P1/P0 incidents, including triage and downtime reduction • Write post-mortem reports • Build internal tools, diagnostic scripts, and monitoring dashboards • Mentor L1/L2 support analysts • Document complex technical workflows and maintain the internal technical knowledge base

🎯 Requirements

• 2+ years of hands-on experience in Tier 3 Technical Support, Application Support, or Systems Engineering • Ability to read, debug, and script in at least one primary language, such as Python, Java, Node.js, C#, or Go • Advanced proficiency in SQL, including PostgreSQL and MySQL • Experience with NoSQL systems, including MongoDB and Redis • Hands-on experience troubleshooting applications hosted on AWS, Azure, or GCP • Deep understanding of RESTful APIs, gRPC, microservice architecture, and web protocols including HTTP/S, TLS, DNS, and WebSockets • Experience with APM, logging, and monitoring platforms such as Datadog, Splunk, New Relic, ELK Stack, or Grafana • Excellent written and verbal English communication skills • Ability to translate complex technical issues to non-technical stakeholders and developers

🏖️ Benefits

• Health and dental insurance • Meal and food allowance • Childcare assistance • Extended paternity leave • Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass • Profit Sharing and Results Participation (PLR) • Life insurance • Continuous learning platform (CI&T University) • Discount club • Free online platform dedicated to physical, mental, and overall well-being • Pregnancy and responsible parenting course • Partnerships with online learning platforms • Language learning platform • Health and Well-being team, inclusion specialists, and affinity groups • Support and accommodations for people with disabilities during the selection process

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