Junior IT Analyst – Support and Infrastructure

Job not on LinkedIn

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Robbu - Business Communication Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

💼 Consulting

🍽️ Food & Beverage

📣 Marketing

Consulting • Food & Beverage • Marketing

Robbu is a business communication solutions provider that specializes in omnichannel support, integrating various communication channels such as WhatsApp, Facebook Messenger, email, SMS, and voice. Founded in 2016, Robbu offers a suite of products including chatbots, customer experience management, and digital document delivery, enabling businesses to engage, sell, and support their customers efficiently across different platforms. With a focus on automation and real-time data, Robbu aims to enhance customer service and streamline marketing campaigns, serving clients globally including significant names in various industries.

📋 Description

• Maintain an up-to-date inventory of technology assets, including laptops, mobile phones, and peripherals, tracking deliveries, returns, transfers, and the person responsible for each piece of equipment • Prepare, configure, and deploy workstations, including software, antivirus, encryption, and update installation • Conduct technical onboarding and offboarding processes, including account creation and deactivation, access granting and revocation, and equipment delivery and collection • Administer Microsoft 365 licenses by assigning and removing licenses, monitoring usage, and identifying cost optimization opportunities • Manage users, groups, and permissions in Microsoft 365 and Entra ID (Azure AD), including MFA configuration and password resets • Provide technical support to employees for hardware, software, connectivity, corporate tools, and internal systems, including via remote access • Log, track, and resolve technical tickets while maintaining documentation of support activities and recurring procedures • Monitor warranties, maintenance, and equipment procurement and replacement processes, maintaining relationships with vendors • Support the Information Security team in implementing basic security controls on workstations, including updates, permissions, and device policies

🎯 Requirements

• Technical or bachelor's degree, in progress or completed, in Information Technology, Information Systems, Computer Networks, or a related field • Knowledge of installing, configuring, and maintaining Windows operating systems and, where applicable, macOS • Knowledge of Microsoft 365 administration, including users, licenses, Exchange Online, Teams, OneDrive, and SharePoint • Basic knowledge of identity and access management using Entra ID (Azure AD) and device management with Microsoft Intune • Experience with technical support and remote access tools • Basic knowledge of networking, including Wi-Fi, VPN, DNS, and DHCP • Familiarity with ticketing systems and inventory control tools • Knowledge of workstation security best practices, such as antivirus, encryption, updates, and multifactor authentication (MFA) • Organization and discipline in maintaining controls, inventories, and records • Courteous, patient, and collaborative customer service for users with varying levels of technical knowledge • Clear and concise communication, especially when providing support through remote channels • Proactive identification of problems and opportunities for improvement • Discretion and accountability when managing access rights and confidential information • Strong prioritization and organizational skills to balance tickets, requests, and routine activities • Strong interpersonal skills and willingness to work as part of a team • Microsoft certifications, such as MS-900, MD-102, or equivalent, are a plus • Experience with Microsoft Intune and Windows Autopilot is a plus • Experience working in remote or hybrid environments is a plus • Knowledge of scripting and automation using PowerShell is a plus • Experience with inventory and mobile device management (MDM) tools, such as GLPI, Snipe-IT, or Jamf, is a plus • Knowledge of ITIL practices and processes is a plus

🏖️ Benefits

• Health insurance • Dental insurance • Life insurance • Educational assistance • Day off • TotalPass • 100% remote work environment

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume