Junior Support Analyst – Spanish

Job not on LinkedIn

🔥 56 minutes ago

🇧🇷 Brazil – Remote

💵 R$2.8k / month

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grupo Rhadar

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Grupo Rhadar is a Brazilian human-resources and staffing company that specializes in temporary staffing, recruitment and selection, candidate evaluation, and related HR services. The firm provides supply and administration of temporary workers, conducts selection and evaluation processes, operates a vacancies system (Sistema de Vagas), and offers payroll/receipt support. It serves corporate clients from offices in Jundiaí and Barueri (São Paulo) and emphasizes qualified personnel, exclusive selection methods, and digital/off-line recruitment tools.

📋 Description

• Provide customer support via WhatsApp in a high-volume environment • Diagnose issues related to platform installation and tracking • Investigate issues such as pixels not firing, sales not appearing in the dashboard, UTM parameters not being received, and disconnected checkout integrations • Determine whether the issue is related to the customer’s configuration or a potential system defect • Submit tickets to the Product team, providing relevant evidence and information for investigation • Document solutions identified, contributing to improvements in support processes • Provide support to Spanish-speaking customers

🎯 Requirements

• High school diploma • Fluent Spanish, both written and spoken • Knowledge of HTML and JavaScript, with the ability to read code and identify relevant information • Basic knowledge of the browser Console and Network tab • Knowledge of UTM parameters and conversion pixels • Familiarity with Jira Service Desk • Strong communication skills and clear writing in Portuguese • Investigative mindset, with the ability to identify issues, find information, and develop solutions • Strong organizational skills for recording and documenting customer interactions and solutions

🏖️ Benefits

• Meal voucher of R$770 per month (card) • Monthly allowance of R$120 • Amil health insurance fully paid by the company • Wellhub • Profit-sharing bonus through the goal-based program • Birthday day off

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