Junior Customer Support Analyst – Exclusive Position for Candidates with Disabilities

Job not on LinkedIn

🔥 20 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Doctoralia Brasil

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

🏪 Marketplace

☁️ SaaS

Healthcare • Marketplace • SaaS

Doctoralia Brasil is an online healthcare marketplace and appointment platform that connects patients with medical professionals and clinics across Brazil. It allows users to search for specialists by specialty, location, availability and health plan, book in-person or teleconsultation appointments, receive reminders, and leave reviews. The company also offers professional tools for providers (Doctoralia Pro) and AI-assisted documentation (Noa Notes) — positioning it as both a consumer-facing healthcare booking service and a software provider for clinicians.

📋 Description

• Handle inbound and outbound support interactions through phone, email, chat, and WhatsApp • Ensure prompt responses and resolve tickets within the SLA • Identify the root causes of customer issues and seek comprehensive solutions • Accurately record customer interactions in internal tools • Collaborate with other teams, such as Tier 2 Support and Product, when necessary • Continuously contribute to process improvements and an enhanced customer experience • Work Monday through Friday, from 9:00 a.m. to 6:00 p.m., for a total of 40 hours per week

🎯 Requirements

• Solid experience in Customer Support or Customer Care • Basic Excel knowledge • Previous CRM experience; HubSpot and Salesforce are a plus • Strong interpersonal and negotiation skills when working with different teams • Excellent verbal and written communication skills in Portuguese, including storytelling • Analytical and proactive approach to problem-solving • Position exclusively available to candidates with disabilities • Availability to work in a hybrid model in Curitiba, where applicable

🏖️ Benefits

• Time-off days through the company’s time bank system • Home office allowance (BRL 100) • Meal/Food allowance on a flexible iFood card (BRL 1 payroll deduction) • Health insurance (20% copayment) • Dental insurance • Group life insurance • Childcare allowance (for children up to 5 years and 11 months old) • StarBem: two free psychologist consultations per month and one free nutritionist consultation per month • iFeel app for emotional support • Wellhub membership for you and up to three dependents • Pet insurance/plan • Birthday and company-anniversary days off • Partnership Club, offering discounts at universities, language schools, and other institutions • Bereavement leave: 10 days in the event of the death of a loved one and 2 days in the event of a pet’s death • Maternity/paternity leave: 6 months for mothers and 30 days for fathers • Referral Program offering up to BRL 600 for referring new employees who stay with the company for more than 6 months • Feedback at every stage of the recruitment process

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume