Support Analyst, Mid

🔥 9 minutes ago

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CI&T

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

🤖 Artificial Intelligence

☁️ SaaS

💰 $5.5M Venture Round on 2014-04

Artificial Intelligence • Cloud Services • SaaS

CI&T is a global tech transformation specialist focusing on helping organizations navigate their technology journey. With services spanning from application modernization and cloud solutions to AI-driven data analytics and customer experience, CI&T empowers businesses to accelerate their growth and maximize operational efficiency. The company emphasizes digital product design, strategy consulting, and immersive experiences, ensuring a robust support system for enterprises in various industries.

📋 Description

• Provide Level 2 (L2) service support and troubleshoot incidents efficiently. • Collaborate with the Global Sustain team to enhance client applications. • Investigate incidents and analyze logs to identify root causes and implement solutions. • Communicate effectively with team members and clients to ensure clarity and understanding. • Proactively seek solutions to prevent recurrence of known issues. • Utilize your autonomy to contribute to process improvements and client-related challenges. • Maintain a positive team environment, embracing new challenges and continuous learning.

🎯 Requirements

• Advanced proficiency in English. • Knowledge of ITSM / ITIL. • Familiarity with ServiceNow. • Strong capability for incident investigation. • Proficient in analysis and interpretation of logs. • Experience in querying databases. • Experience in using and creating service scripts (nice-to-have). • Familiarity with supporting complex technical solutions from multiple suppliers (nice-to-have). • Experience with React Native (nice-to-have).

🏖️ Benefits

• Health and dental insurance • Meal and food allowance • Childcare assistance • Extended paternity leave • Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass; • Profit Sharing and Results Participation (PLR); • Life insurance • Continuous learning platform (CI&T University); • Discount club • Free online platform dedicated to physical, mental, and overall well-being • Pregnancy and responsible parenting course • Partnerships with online learning platforms • Language learning platform • And many more!