Support Analyst – Senior, Veeva Systems

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Mollica IT

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Mollica IT is a São Paulo–based recruitment and selection agency specializing in sourcing and placing IT professionals for companies in Brazil and abroad. The firm positions itself as a hands-on recruitment partner, offering fast, accurate hiring solutions across a broad range of technical roles — from C-level and PMO to DevOps, cloud (Azure/AWS), ERP (SAP, Oracle), big data and data science, databases, infrastructure and telecom, cybersecurity, Salesforce, mobile and full‑stack development, QA/testing and commercial/business roles. Mollica IT emphasizes speed, quality, inclusive hiring and partnership-style service for corporate clients.

📋 Description

• Provide support and maintenance for regulated corporate environments in the Life Sciences and Healthcare sectors; • Ensure systems and processes comply with regulations and validation requirements applicable to regulated environments; • Perform configuration, support and troubleshooting activities in Windows-based corporate environments; • Support management of requests, incidents, and changes through ticketing tools and established processes; • Collaborate with global, cross-functional teams, ensuring effective communication between technical and business areas; • Other routine duties of the area.

🎯 Requirements

• Experience in the Life Sciences and Healthcare industry; • Knowledge of GxP; • Knowledge of 21 CFR Part 11; • Knowledge of Annex 11; • Knowledge of validation processes in regulated environments; • Strong experience in configuration and troubleshooting of Windows-based corporate environments; • Familiarity with ticketing systems such as ServiceNow; • Knowledge of Request Management processes; • Knowledge of Incident Management processes; • Knowledge of Change Management processes; • Excellent communication and interpersonal skills; • Ability to interact with technical and non-technical audiences; • Ability to work independently and collaboratively within global, cross-functional teams; • Bachelor's degree required. • Nice to have: • Experience with documentation tools; • Knowledge of version control systems.

🏖️ Benefits

• Medical insurance for employees and dependents with nationwide coverage through Bradesco or Unimed; • Dental insurance with nationwide coverage; • Meal voucher or food voucher (employee's choice); • Childcare allowance; • Life insurance for employees and dependents; • Gympass for employees and dependents; • EAP (Employee Assistance Program) offering Financial Assistance, Legal Assistance, Social Assistance, and Psychological Assistance (24/7); • Discounts and special rates with universities (Mackenzie, SENAC, FIA, FIAP and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed); • Discounts on fee packages and special rates with Itaú and Bradesco banks; • Option for payroll-deductible loans (salary-deducted loan); • Reimbursement program for certain external certifications; • Training: TCS provides an online and in-person training and development platform covering soft skills, technologies, and domain topics across more than 15,000 subjects; • Length-of-service awards: TCS recognizes associates for commitment and loyalty at 3, 5 and 10 years and every 5 years thereafter; • Employee referral bonus – receive a bonus for each successful hire; • TCS Fit4Life – Program to encourage physical exercise for associates, with online functional training sessions; • International experience: depending on skills and business needs, you may be eligible to apply for positions abroad (within and outside Latin America); • And more.