Client Relationship Manager

🔥 14 hours ago

🏈 North America – Remote

💵 $110k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CIBT

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1989

💼 Consulting

📦 Logistics

✈️ Travel

Consulting • Logistics • Travel

CIBT is a global provider of visa, passport, and immigration services that supports corporate clients with work visas and global mobility needs. The company offers personalized application review and compliance checks backed by industry-leading technology and a large database of travel requirements. With over 35 years of experience and 1,600+ immigration and visa experts across dozens of offices worldwide, CIBT focuses on accurate, compliant, and time-sensitive immigration and travel management solutions for businesses.

📋 Description

• Accelerate growth and assure retention of a portfolio of global clients headquartered across North America • Understand clients’ travel and mobility programs and increase usage of CIBT’s full line of products and services • Nurture and expand relationships with multiple client stakeholders and decision-makers • Collaborate with day-to-day client contacts, operations teams and support teams to optimize programs • Lead planning and implementation of new clients • Record and achieve client-specific requirements, SLAs and culture • Monitor SLA performance and escalate issues as necessary • Hold frequent client calls and conduct quarterly client review meetings at client office locations • Monitor customer satisfaction, identify trends and improve performance with operational leaders • Support business development teams in winning new clients, including presentations, meetings and RFPs • Train clients to use proprietary technology solutions • Identify opportunities to expand services, including visa, immigration, legalization and document automation offerings • Introduce technology products and explain API and integration benefits • Evaluate technology implementation requirements and forecast development expenses • Provide project management support for implementation timelines, milestones, owners and resources • Create and track onboarding, implementation and business review activities in Salesforce • Log correspondence and upload signed agreements and enrollment documents • Monitor business and financial news for new client opportunities • Work with colleagues worldwide to expand client services • Achieve 100% client retention, 5–10% portfolio growth and at least 97% client satisfaction • Identify clients requiring services outside North America and assist with implementation

🎯 Requirements

• Minimum of 5 years of relevant experience in visa services, travel or relationship management • University degree preferred but not required • Thorough understanding of technology trends within the industry • Ability to illustrate how CIBT technology solutions benefit clients through API and other integration methods • Located in North America • High level of motivation, enthusiasm and initiative • Experience working across functions and teams, driving successful outcomes for the business • Exceptional communication skills • Confident verbal communication skills • Must present well to clients • Self-starter with desire to show ownership and commitment to role • Experience with Salesforce • Understanding of visas, immigration and mobility programs • Ability to evaluate end-user applications, system integrations and data security requirements

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401(k) Retirement Plan with Company Match • Flexible Spending Accounts and Health Savings Account • Life Insurance, Short-Term Disability, and Long-Term Disability Coverage • Company Paid Holidays and Paid Time Off • Paid Parental Leave • Pet Insurance • Travel Assistance Services • Legal and Identity Theft Protection Plans • Commuter Benefit Subsidy • Employee Recognition Programs • Referral Bonus Opportunities • Work from home expected • Travel up to 25% of the time