Inside Sales Manager

🕒 March 28

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Logo of CIBT

CIBT

1001 - 5000 employees

Founded 1989

🤝 B2B

📋 Compliance

B2B • Compliance

CIBT is a global provider of visa, passport, and immigration services that supports corporate clients with work visas and global mobility needs. The company offers personalized application review and compliance checks backed by industry-leading technology and a large database of travel requirements. With over 35 years of experience and 1,600+ immigration and visa experts across dozens of offices worldwide, CIBT focuses on accurate, compliant, and time-sensitive immigration and travel management solutions for businesses.

📋 Description

• Directly manage, coach, and motivate a team of Inside Sales Representatives • Set clear performance expectations across activity, quality, and outcomes • Run daily/weekly performance rhythms (stand-ups, 1:1s, call reviews, pipeline checks) • Identify performance gaps quickly and implement targeted coaching or corrective action • Support hiring, onboarding, and ramping of new team members as the function scales • Ensure consistent application of ICP criteria and qualification standards • Monitor call quality, messaging, objection handling, and meeting conversion rates • Track and report on key KPIs (activity, contact rates, meetings booked, pipeline created, conversion)

🎯 Requirements

• Proven experience managing an inside sales or telesales team in a B2B environment • Strong coaching capability - able to improve performance through observation and feedback • Hands-on leadership style; comfortable being close to the detail • Experience scaling or professionalizing an inside sales function is a strong plus • Confident using CRM and performance data to manage outcomes • Clear, direct communicator with high standards and low tolerance for ambiguity

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401(k) Retirement Plan with Company Match • Flexible Spending Accounts and Health Savings Account • Life Insurance, Short-Term Disability, and Long-Term Disability Coverage • Company Paid Holidays and Paid Time Off • Paid Parental Leave • Pet Insurance • Travel Assistance Services • Legal and Identity Theft Protection Plans • Commuter Benefit Subsidy • Employee Recognition Programs • Referral Bonus Opportunities

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