Chief of Staff, AI Operations Manager

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Cicero

WebsiteLinkedInAll Job Openings

51 - 200 employees

Cicero® is a premier management consulting firm focused on implementing data-driven strategies for a broad mix of private, public, and social sector organizations across the globe. Cicero is headquartered in Salt Lake City, Utah, with additional offices in New York City, and Washington D.C. Cicero uses data and experience to generate insights, create actionable strategies, and drive transformation with an overarching purpose of helping people create and continuously deliver extraordinary results.

📋 Description

• Serve as a central operating partner to the SVP / Practice Lead and Pod Leads. • Translate leadership priorities into action plans, operating cadences, trackers, dashboards, and follow-up mechanisms. • Prepare leadership materials, briefing documents, decision logs, status updates, and executive-ready summaries. • Track commitments, risks, dependencies, decisions, and action items across the AI Operating Group. • Help maintain visibility into team priorities, resource constraints, delivery risks, and operating issues. • Act as a connective layer between AI leadership and enabling functions including HR, Finance, Legal, IT, Security, and Operations. • Coordinate HR-related processes including onboarding, role changes, internal transfers, contractor coordination, and offboarding support. • Maintain team rosters, reporting lines, pod assignments, role documentation, and operating group organizational materials. • Partner with HR and recruiting on job descriptions, hiring workflows, interview coordination, offer status, start dates, and onboarding logistics. • Manage intake tracking for new AI-related requests, opportunities, internal asks, client needs, and leadership-directed initiatives. • Help triage incoming requests based on urgency, strategic fit, required capabilities, pod ownership, capacity, and delivery complexity. • Maintain visibility into intake volume, request status, bottlenecks, aging items, and escalation needs. • Support build operations across AI pods through project trackers, milestone reporting, risk logs, dependency tracking, and status updates. • Manage operating rhythms across leadership syncs, Pod Lead meetings, all-hands meetings, training sessions, and monthly operating reviews. • Track AI Operating Group costs across people, contractors, vendors, tools, licenses, subscriptions, infrastructure, and project-level spend. • Facilitate compliance with AI Operating Group technical standards, infrastructure protocols, and internal governance expectations. • Use AI tools to improve the speed, quality, and scalability of operational work.

🎯 Requirements

• 5+ years of experience in operations, chief-of-staff support, business operations, consulting operations, program management, finance operations, or practice management • Experience supporting senior leaders and coordinating across multiple teams or workstreams • Strong project management, PMO, operating cadence, and follow-through capabilities • Experience with budget tracking, reporting, financial analysis, cost management, or operational metrics • Strong organizational skills and exceptional attention to detail • Excellent written and verbal communication skills, including the ability to create executive-ready materials • Comfort operating in a fast-changing environment with ambiguity and shifting priorities • Ability to handle confidential information with discretion • Genuine interest in AI and regular use of AI tools to improve productivity • Ability to work effectively with technical and non-technical stakeholders.

🏖️ Benefits

• Continuing education and professional development resources • Mentorship program • Supportive work environment • Inclusive culture