Manager – Client Operations, Talent Acquisition

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3 days ago

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Cielo Talent

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B2B • HR Tech • Consulting

Cielo Talent is a global talent acquisition partner that offers a range of solutions in recruitment process outsourcing, contingent workforce management, and talent acquisition consulting. They leverage advanced technology, including AI, to provide tailored solutions for businesses seeking to fill specific talent needs. With a focus on diversity, equity, and inclusion, Cielo aims to partner with organizations worldwide to improve their talent acquisition strategies. They work across various industries, such as healthcare, life sciences, and technology, to deliver effective and efficient hiring solutions.

1001 - 5000 employees

🤝 B2B

👥 HR Tech

📋 Description

• Responsible for increasing client satisfaction and service by reviewing various service delivery metrics and team processes to drive process improvement changes. • Focus on helping their team and leaders deliver business-changing insights and building and maintaining progressive and cutting-edge talent acquisition solutions. • Consult with client service leaders to ensure flexibility, scalability and effective allocation of resources across the portfolio. • Review trends and opportunities, determine variability and business impact, and develop recommendations and/or alternatives by applying structured analysis of various types of data. • Partner with shared services to mitigate disruptions ensuring seamless execution on agreed-upon terms. • Develop and track productivity metrics to ensure the team meets Service Level Agreements (SLA). • Help set & monitor fill goals and assist with ensuring teams are forecasting appropriately. • Manage process and technology effectiveness ensuring a consistent client and candidate experience. • Analyze and troubleshoot operational issues for processes and develop action plans to remedy. • Lead change management initiatives when new processes and procedures are launched. • Coordinate projects, develop programs, and implement initiatives to enhance experience. • Communicate progress, risks, expectations, timelines, milestones, and other key project metrics to Service Delivery leaders and team members. • Drive best practice sharing and adoption of operational excellence.

🎯 Requirements

• Minimum of 10 years in Talent Acquisition, including at least 3 years in an operational role. • Experience in recruitment and operational experience is required. • Analytical and problem-solving skills with lens to Return on Investment (ROI). • Ability to establish trends/opportunities, determine variability and business impact and develop recommendations/alternatives by applying structured analysis of various types of data. • Experience with action planning and execution of action planning: measure effectiveness of models and process, tailor updates/amendments based on portfolio/client needs. • Ability to plan and manage multiple initiatives simultaneously, formulate and execute individualized plans for client success concurrently. • Concentrated understanding of continuous process improvement methodology and has implemented process improvement initiatives in the past. • Experience using recruitment technologies such as Applicant Tracking Systems (ATS) and social media tools. • Proficiency with Microsoft Suite (Excel, Word, PowerPoint, Outlook, Visio).

🏖️ Benefits

• All your information will be kept confidential according to EEO guidelines.