Customer Success Manager

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🕒 April 20

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Cin7

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

☁️ SaaS

🛍️ eCommerce

🏪 Marketplace

💰 Private Equity Round on 2019-09

SaaS • eCommerce • Marketplace

Cin7 is a comprehensive inventory management software provider that helps businesses optimize their inventory operations through automation and integration. Their product offerings include advanced forecasting and analytics, multi-channel sales integration, warehouse management, and third-party logistics support. They provide solutions tailored to both small businesses and enterprise-level clients, allowing seamless connection across various sales channels and regions. With features like real-time inventory tracking, automation of reordering, and AI-driven demand forecasting, Cin7 aims to empower businesses to streamline their operations and scale efficiently.

📋 Description

• Build strong, consultative relationships with customers, focusing on strategic value, adoption, and long-term success • Manage high volume SaaS book of business serving our strategic accounts. Cin7 services SMB and mid-market and you will primarily work with growing and scaling brands. • Manage a book of business of 450 key accounts, driving retention and product adoption • Conduct daily customer calls with your book of business, leveraging AI-enabled tools and our tech stack to execute tech-touch, human-touch playbooks at scale. • Identify recurring customer challenges and help build scalable solutions, playbooks, and resources • Conduct QBRs, pricing reviews, value proposition pitches, and client escalation calls. • Value-sell our products throughout the customer lifecycle, reinforcing ROI and client investment into Cin7 • Deliver proactive business reviews and surface opportunities for customers to optimize workflows using Cin7 • Track customer health, identify risks early, and implement mitigation strategies • Drive customer accountability by setting clear goals and executing tailored success plans • Collaborate cross-functionally to ensure a seamless experience throughout the customer lifecycle • Resolve customer questions by connecting them with the right internal experts • Contribute to the development of Customer Success frameworks, resources, and operating processes as we scale

🎯 Requirements

• 5+ years in a customer-facing role, ideally within high-velocity SaaS Customer Success, Account Management, or similar environments • Experience working with supply chain, manufacturing, commerce, or retail customers. • Proven skills in client retention, strategic account management, and results-oriented customer relationship development • Proven ability to manage and grow a diverse customer portfolio, ideally within a fast-paced or high-growth organization • A proactive, resourceful, and autonomous working style—comfortable owning challenges and driving solutions • Experience navigating and influencing cross-functional teams to deliver customer outcomes • Strong communication skills, with the ability to simplify technical concepts for different audiences • A high level of empathy and customer-centricity, especially in challenging situations • Data fluency—comfortable analyzing usage patterns, KPIs, and business impact • Demonstrated expertise leveraging platforms such as Salesforce, ChurnZero, Gong, and emerging AI tools to improve visibility, efficiency, and performance. • A continuous improvement mindset: curious, adaptable, and eager to learn • A team-first attitude that contributes to a culture of inclusion, collaboration, and respect • Bachelor’s degree or equivalent practical experience