Customer Success Consultant, Global Strategic Accounts

🔥 0 minutes ago

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

💵 $65k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Cint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🤝 B2B

☁️ SaaS

💰 Venture Round on 2016-01

Market Research • B2B • SaaS

Cint is a leading global technology platform that provides a comprehensive marketplace for market research. The company operates the world's largest programmatic research marketplace, known as the Cint Exchange, which connects surveys with millions of respondents across 130 countries. Cint offers services such as media measurement and audience monetization, leveraging powerful technology to provide insights-driven companies with actionable data. With a focus on quality and trust, Cint uses advanced AI and machine learning tools to ensure the integrity and accuracy of the data collected. It serves a wide range of industries by offering tools for measuring the impact of advertising, conducting brand lift studies, and optimizing marketing strategies in real time. Cint is trusted by thousands of companies for its innovative approach to connecting businesses with the right survey participants efficiently and effectively.

📋 Description

• Serve as the primary operational point of contact for a dedicated portfolio of high-value Global Strategic Accounts, managing day-to-day customer workflows, executing engagement plans, and driving long-term platform adoption. • Monitor key account health metrics and execute targeted action plans to address negative trends, proactively identifying and flagging horizontal expansion, cross-sell, and upsell opportunities to the Account Management team. • Establish and adhere to Standard Operating Procedures (SOPs) and global best practices to ensure consistent service delivery, while independently diagnosing and troubleshooting common platform setup and fielding issues. • Enable partners or customers to achieve their goals using the relevant Cint self-service product • Manage relationships with Cint’s Global Strategic Accounts to drive high-impact business strategies enabled by Cint's products, and advocate for customer needs across internal stakeholder groups • Support onboarding new client business and collaborate with internal stakeholders to develop working integrations for new clients • Gain a working understanding of clients’ businesses and organizational structures to identify and execute opportunities for existing clients • Provide regular training on Cint’s self-service products to new and existing users at customers, ensuring they can use the products and new features to their full potential • Work closely with sales and technical colleagues to pitch new products and provide strategic consultation as a client advocate • Develop a full understanding of the company, the market research industry, and how our technology can solve challenges

🎯 Requirements

• Relevant customer-facing experience in Customer Success, Account Management, or project delivery—preferably within SaaS, Enterprise Subscription models, or the Market Research/Sample industry. • Proven track record of managing a portfolio of high-value accounts, with a focus on relationship management, retention, execution, and achieving revenue targets. • Experience with internal and external relationship management, client presentations, and quantitative data analysis • Excellent written and verbal communication skills, with the ability to present to C-level clients • Disciplined work ethic - self-motivated and detail-oriented mindset focused on achieving revenue goals • Resourceful problem solving, organized and process-oriented • Ability to work in a fast paced and dynamic environment • Proven track record of driving client business growth and achieving revenue targets through renewals, upsells, and cross-sells • Ability to convey complicated ideas to technical and nontechnical audiences

🏖️ Benefits

• Medical, Dental, and Vision insurance options to suit you and your family’s needs • 401K with company matching • PTO, unlimited sick days • Remote Work • Paid maternity and paternity leave