Customer Success Manager

Job not on LinkedIn

🔥 2 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Subtotal

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2024

🔌 API

🛍️ eCommerce

💳 Fintech

API • eCommerce • Fintech

Subtotal is a platform that enables shoppers to seamlessly link their retail accounts with apps and websites, allowing brands and developers to leverage first-party purchase data. By providing access to digital receipts and shopping trends, Subtotal empowers businesses to personalize customer experiences and enhance growth through actionable insights from customer shopping behavior. The platform supports a first-class developer experience with comprehensive APIs and documentation designed for easy integration and innovation in the commerce landscape.

📋 Description

• Lead onboarding calls, guide technical implementation, and get customers to value quickly • Coordinate with AEs to flag risks that could prevent pilot-to-paid conversion • Maintain a high pilot-to-paid conversion rate • Proactively check in on accounts and respond to inbound questions quickly • Identify barriers to adoption and full feature use • Run trainings, Q&A sessions, and recurring check-ins • Build customer education materials—video walkthroughs, user guides, email content • Drive expansion revenue (increase NRR) • Surface feature requests and product gaps to inform our roadmap • Document best practices and build templates for customer engagement across our brand personas • Help iterate on internal processes to reduce friction for customers • Take on additional projects that move the needle

🎯 Requirements

• 2-3 years in a customer-facing role at an early-stage B2B SaaS startup • Ability to articulate complex concepts simply, both written and verbal • Knack and passion for process improvement, documentation, and operational efficiency • Comfortable with technical products • Familiarity with modern SaaS tools like Slack, Notion, HubSpot, and Linear • Retail, CPG, or consumer data experience preferred; genuine interest in the space is required

🏖️ Benefits

• Base salary $90K - $110K • Performance-based variable compensation • Meaningful equity • Fully paid health insurance for you and your family