Technical Support Engineer – CiraSync On-Premise

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Cira Apps Canada

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Cira Apps Canada is a software company that provides multi-way synchronization solutions for Microsoft 365 and Exchange, specializing in syncing Global Address Lists, contacts, and calendars to smartphones and cloud platforms. Their products (CiraSync, CiraHub, itrezzo, SyncGene) enable two-way and on-premises sync to improve productivity and mobile access to corporate contact and calendar data for organizations.

📋 Description

• Own on-premises support tickets end to end, from intake through resolution and follow-up • Work with customers over email, phone, Zoom, and Microsoft Teams, including live screen-share troubleshooting sessions • Analyze application logs, Windows event logs, Exchange logs, and PowerShell output to isolate root cause • Reproduce customer issues in an internal lab environment before escalating • Escalate to engineering with clear, structured reproduction steps and evidence • Support customer upgrades, server migrations, and environment health checks • Write and maintain knowledge base articles so that on-premises expertise is documented rather than held individually • Participate in internal knowledge sharing to reduce single-point coverage risk on this product

🎯 Requirements

• 3+ years as an IT Administrator or Systems Administrator in a Windows Server environment • Hands-on on-premises Exchange Server administration (2013 / 2016 / 2019 / SE): mailbox and public folder management, permissions, mail flow, Exchange Management Shell • Hands-on on-premises Active Directory: organizational units, security and distribution groups, delegated permissions, user attributes, Group Policy • On-premises networking troubleshooting: DNS, firewalls and proxies, TLS certificates, ports and service accounts, connectivity testing • Windows Server administration, including services, IIS basics, and log file analysis • Comfortable working in PowerShell • Fluent spoken and written English, with the confidence to lead a call with an enterprise IT administrator • Able to explain technical findings clearly to both hands-on admins and non-technical stakeholders • Nice to have Exchange Online and Microsoft 365 administration • Entra ID (Azure AD), hybrid Exchange, Entra Connect / Azure AD Connect • SQL Server fundamentals • Prior B2B technical support experience with a ticketing system (Salesforce, Zendesk, or similar) • Experience writing customer-facing documentation or knowledge base content • Relevant Microsoft certifications

🏖️ Benefits

• Fully remote, work from home • Structured onboarding and training on CiraSync On-Premises