Provider Operations

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Circit

WebsiteLinkedInAll Job Openings

11 - 50 employees

💳 Fintech

☁️ SaaS

💸 Finance

Fintech • SaaS • Finance

Circit is a company that provides an all-in-one platform designed to enhance audit quality and efficiency. Its suite of products includes fully automated creation and processing of audit confirmations from banks, law firms, and other evidence providers. Circit focuses on streamlining the audit process, including automating account verification and providing a secure client collaboration platform. The company aims to save clients time and costs while improving user experience through real-time data and analytics. Circit is regulated under Open Banking standards and partners with institutions globally to facilitate seamless audit processes.

📋 Description

• Own the proactive monitoring of provider API health across 50+ banking connections. Track bank data quality metrics, API response times, and connectivity status. Identify and investigate anomalies — when time-to-authorize increases for a high-volume provider, you're the person who notices, investigates, and acts. Maintain and update the provider status channel so support, customer success, and product teams have reliable, real-time visibility. • Manage the SWIFT exception queue, resolving repair cases and coordinating with banks and/or clients to clear blockers. Handle provider verification workflows across SWIFT, Plaid, Blink, and other connectivity channels. Ensure provider data in Circit's systems is accurate and current. • Support the activation process for new bank connections — coordinating between Circit's engineering team and bank technical contacts to ensure smooth go-lives. Maintain the provider database with accurate coverage, authentication types, product support details, and connection status. • Provide post-go-live support for clients on newly activated bank connections. Create and maintain client authorization guides. Act as the operational bridge when clients encounter provider-specific issues, communicating with banks on behalf of clients to resolve blockers. • Spend 20-30% of your time embedded with the product team, providing operational context that informs roadmap priorities. Surface patterns from provider monitoring that indicate product improvements needed. Contribute to data quality definitions and admin panel documentation for broader team enablement. • Build and maintain operational playbooks for provider monitoring, exception handling, and activation processes. Identify recurring issues and propose automation or process improvements. Contribute to the provider management vision — making provider information self-serviceable for customer success and support teams.

🎯 Requirements

• 1-2 years of experience in operations, technical support, implementation, or a related role — in fintech, SaaS, banking, or technology • Data-driven mindset — you think in dashboards, metrics, and trends. Ability to read and interpret monitoring data, spot anomalies across large datasets, and investigate root causes. Basic SQL or data querying ability is a strong plus • AI fluency as a core working skill — you actively use AI tools (ChatGPT, Claude, Copilot, or similar) as daily productivity multipliers — for data analysis, drafting communications, triaging issues, and automating repetitive workflows. You understand what AI does well and where it falls short, and you apply judgment on top of AI outputs rather than accepting them uncritically • API literacy — understanding of what APIs are, how REST APIs work, and what terms like OAuth, webhooks, and authentication flows mean (you don't need to build APIs, but you need to understand how bank API connectivity works) • Strong written communication — ability to write clear, professional communications to bank technical contacts, internal teams, and client-facing stakeholders • Proactive problem-solving orientation — you notice things before they break and follow through without being asked • Organizational ability — can manage multiple provider relationships and operational workflows simultaneously without dropping balls • Preferred Qualifications • Experience in open banking, bank connectivity, or financial services operations • Familiarity with SWIFT messaging, bank connectivity protocols, or API aggregation platforms • Experience with monitoring or observability tools (Datadog, Grafana, Azure Monitor, or similar) • Experience with ticketing systems (Jira, Intercom, Zendesk, DevOps) • Understanding of data quality concepts and how to interpret DQ metrics across large datasets • Exposure to banking or API connectivity operations from either the bank side or the fintech side • Interest in product management as a career direction

🏖️ Benefits

• Competitive salary plus commission paid against sales contracts, with the possibility of equity; • A small team with a friendly environment that promotes autonomy for you to self-manage your time; • Remote working and flexible working hours; • Great opportunity for career progression with hands on experience; • Freedom of expression is encouraged.