Senior Customer Success Architect

🔥 3 hours ago

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Lead the onboarding and adoption journey for assigned accounts, taking customers from initial deployment of the N9300 Smart Switches and Hypershield through to confident, expanding production use • Guide customers through the Hypershield on-premises controller deployment, orchestrating a process the customer's own team delivers across their virtualization environment and the on-premises control plane • Drive value realization by helping customers stand up real use cases: top-of-rack segmentation and enforcement, zone-based segmentation, and secure data-center interconnect • Build deep technical relationships with key customer collaborators across both NetOps and NetSecOps, and serve as their trusted advisor • Run workshops and enablement sessions on new and existing capabilities to deepen customer understanding and accelerate adoption • Identify and clear adoption blockers, collaborating with engineering and support teams to call out and resolve customer issues • Develop the reusable assets that scale customer success: workshops, training material, reference architectures, and product documentation that help customers deploy accurately and run reliably in production

🎯 Requirements

• Demonstrated depth in Cisco Nexus / NX-OS in production (L3 routing, VRFs, fabric operations); equivalent depth on another major vendor accepted • Customer-facing experience as a solutions advisor, CSM, PS consultant, or SE, leading the technical relationship and outcomes • Track record onboarding and deploying solutions into customer production, including guiding a clients team through the work • Knowledge of enterprise virtualization and VM/appliance deployment, able to guide and fix a hypervisor-based install; vSphere/vCenter preferred (current deployment target) • Strong Linux command-line skills, including config-file editing and production fix • VXLAN EVPN fabric knowledge and the Smart Switch's roles within it (leaf, border gateway, DCI), enough to advise a customer's network team • Network segmentation and firewall policy design (zone-based or micro segmentation), and the tradeoffs vs. traditional NGFWs • Familiarity with the NetOps/NetSecOps operating split in data-center security • Operational Kubernetes and Helm: deploy charts, read pod/node status and logs, fix a failed rollout • Guiding customers through sophisticated multi-component on-premises deployments they implement themselves • One major cloud provider (AWS, Azure, or GCP) • NX-OS automation and APIs (NX-API, NETCONF/RESTCONF, gNMI, Ansible); Nexus Dashboard a plus • Recommendations grounded in technical and business needs, communicated to mixed audiences • CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert (a plus)

🏖️ Benefits

• Health insurance • Professional development opportunities