Client and Operations Support Specialist

🕒 March 6

🤠 Texas – Remote

🤠 Texas – Remote

💵 $60k - $70k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Civitech

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏛️ Government

🤝 Non-profit

☁️ SaaS

💰 $10M Series A on 2022-01

Government • Non-profit • SaaS

Civitech is a company that modernizes advocacy and campaign work by providing best-in-class civic tools that are both affordable and accessible for leaders who want to drive change in their communities. Civitech serves political action committees (PACs), party committees, campaigns, candidates, advocacy groups, and nonprofits, particularly those focused on voter engagement and promoting democracy. Their solutions include data tools, voter outreach platforms, and organizing solutions aimed at effectively mobilizing voters and facilitating equal access to the ballot box. Civitech envisions a world where every individual, regardless of their resources, can participate in and influence democracy.

📋 Description

• Communicate professionally with clients to understand their needs and provide timely updates on their mail campaigns. • Craft clear, effective messages to clients and internal stakeholders. • Compile and organize information from internal teams to share with clients. • Develop and refine client-facing materials, including guides, templates, and reports. • Conduct onboarding sessions with new clients to gather job requirements and ensure a smooth start to their mail campaigns. • Assist with internal operational tasks and support the mail team in daily activities. • Collaborate closely with the Mail Program Director to ensure all client communications and materials meet Civitech’s standards of excellence. • Perform additional administrative and operational duties as needed to support the broader team.

🎯 Requirements

• Strong communication skills, both written and verbal. • Experience in client-facing roles, preferably in a political, advocacy, or nonprofit environment. • Ability to compile and organize information from multiple sources. • Excellent organizational skills with attention to detail. • Ability to work independently and as part of a team. • Familiarity with political campaigns, voter registration efforts, or advocacy work is a plus. • Experience in administrative or operations support roles is an advantage. • Committed to leveraging technology and data products to help Democratic candidates run for office and win, empower progressive causes, and increase civic participation.