Senior Customer Service Representative

🕒 April 26

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $22 / hour

⏰ Full Time

🟠 Senior

💝 Customer Support

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CLEAResult

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

⚡ Energy

📚 Education

💰 Private Equity Round on 2013-06

Energy • Environmental Services • Education

CLEAResult is North America's largest provider of energy efficiency, energy transition, and decarbonization solutions, aimed at reducing energy consumption and promoting sustainable practices. They offer a comprehensive suite of services and technologies including energy-efficient product marketplaces, greenhouse gas emission tracking, and strategic energy planning. Their mission is to create an environmentally sustainable world by collaborating with utilities, governments, and private businesses to implement impactful energy-saving measures. CLEAResult also educates and trains individuals in best practices for energy efficiency, supporting a transition from carbon-producing power to clean energy sources.

📋 Description

• Deliver program implementation and administrative services to an Oregon based non-profit client • Speak with customers and contractors through both phone and email on a variety of topics which may include residential, commercial, and renewable inquiries • Enter and maintain various database(s) • Review contractor submissions to ensure alignment with program requirements • Maintain knowledge of company products, services, and customer service processes & procedures • Communicate and properly direct customers and contractors to resolve disputed rebate claim data • Provide expertise and guidance to customers in interpreting policies to assure program participation and compliance

🎯 Requirements

• 1-3 years relevant experience • High School Diploma or equivalent is required

🏖️ Benefits

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours • 401(k) with company match • Paid vacation, sick, personal and parental leave time • Paid Volunteer Time: giving back to our communities is important to us • Employee Recognition Program – convert your recognition points into gift cards • Employee Assistance Program – offers benefits to help you manage daily responsibilities • Access to on-demand training courses to advance further in your career