Onboarding Specialist

Job not on LinkedIn

🔥 29 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚀 Onboarding Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 25%

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• Just posted.
• No salary listed.

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Cleo Consulting, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Cleo Consulting, Inc. is a dedicated IT consulting and recruitment firm servicing clients across the USA, Canada, and India. Founded by partners with over 40 years of combined experience, Cleo specializes in managed services, IT staff augmentation, and recruitment across various sectors including IT, Finance, Engineering, and healthcare. Their tailored solutions and strategic partnerships allow them to efficiently deliver consulting projects, cloud services, cybersecurity solutions, and comprehensive healthcare staffing, enabling clients to focus on their core business activities.

📋 Description

• Execute multi-touch supplier communication campaigns by email and phone using approved templates and tone • Track supplier responses and escalations • Guide suppliers through testing portal or WebEDI registration • Answer supplier questions about requirements, timelines, processes, programs, and products • Assist with supplier training, setup, onboarding, and go-live readiness • Maintain accurate supplier status in the Supplier Onboarding Command Center and CRM • Flag at-risk suppliers and report progress against deadlines • Produce weekly updates on registrations, testing pass rates, and go-live readiness for the Program Manager and customer stakeholders • Run weekly escalation calls with the customer • Collect collateral for onboarding pages and supplier communications • Identify recurring supplier roadblocks and recommend template, FAQ, and workflow improvements • Collaborate with Project Managers, Solution Architects, Engineers, Support, and Marketing • Use AI to draft supplier outreach, summarize email threads, accelerate status reporting, analyze roadblocks, and propose workflow improvements • Review AI-generated content before sending it to suppliers or customers • Report to the Program Manager, Supplier Onboarding

🎯 Requirements

• 2+ years in customer onboarding, implementation, account coordination, or supplier/vendor management • Strong written and verbal communication, with the ability to explain technical requirements to non-technical audiences • Highly organized, with a track record of managing large volumes of concurrent contacts against deadlines • Proficiency with CRM tools, Excel/spreadsheets, and email-based workflow tracking • Comfort adjusting tone for different audiences, from supportive to deadline-driven • Working knowledge of EDI concepts (X12, trading partner setup, acknowledgments) or B2B integration preferred • Experience with Salesforce, Jira, Slack/Teams, or similar tools preferred • Experience in a supply chain, retail, food, or manufacturing environment preferred • Understanding of Procure-to-Pay (P2P) or direct procurement, supplier onboarding, and related business processes preferred • Ability to use AI for implementation plans, customer requirement summaries, documentation, supplier outreach, status reporting, risk identification, and process improvement • Must review AI outputs for accuracy and tone and comply with Cleo's AI Acceptable Use Policy

🏖️ Benefits

• Group Medical Insurance & Group Personal Accident Insurance coverage • PF & Retiral benefits • Flexible PTO and company holidays • Wellness Benefit of 15000 per year • Cleo Cares - CSR initiatives • Leadership development programs • Executive mentorship • Rotational opportunities • Internal mobility opportunities • Inclusive, diverse, collaborative work environment

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